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Skills

  • Clinical data documentation
  • Process improvement
  • Comprehensive eye exams
  • Patient counseling
  • MS Office
  • Glaucoma medication management
  • Complex ocular emergencies response
  • Binocular vision disorders treatment
  • Team building
  • Disorders examination

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Salesforce to one year customer locations.
  • Built strong patient relationships through active listening and compassionate care, leading to a 25% growth in repeat visits.
  • Achieved 83% growth in repeat visits.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built strong patient relationships.
  • Used a wide range of optometric instruments and equipment to assess patient visual acuity, accommodation amplitude, and refractive state.
  • Authored patient education materials on the importance of routine eye exams, distributed in Raleigh and increasing new patient visits by 22%.

Summaries

  • Within Healthcare, senior Staff Optometrist and outstanding performer in risk assessment and data analysis.
  • Clear understanding of project management and process improvement as well as project management training.
  • Achieved annual revenue growth of $17 by expanding patient services and implementing targeted marketing initiatives to attract new patients.
  • Motivated Staff Optometrist with a background in retail, fashion merchandising and customer service support.
  • To facilitate proper diagnosis and treatment, evaluates patient eye health across and within the full scope of services.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Became proficient in operating visual field analyzers.
  • Provides evidence-based vision care to improve patient health and meet business objectives.
  • Comprehensive expertise in managing dry eye treatment options, successfully transitioning 69% of patients to more effective therapeutic solutions.
  • Conducted comprehensive eye exams.

Accomplishments

  • Led a clinic expansion project that added 10 new exam rooms, increasing the practice's patient handling capacity by 30% and improving appointment availability.
  • Served as lead optometrist for a multidisciplinary team, co-managing 17 complex patient cases every month, contributing to a 74% improvement in visual outcomes.
  • Diagnosed and treated over 16 cases of macular degeneration, developing individualized management plans to stabilize or improve patients' vision.
  • Coordinated patient referrals for surgical procedures and post-operative care, achieving a 17% reduction in recovery time and an improvement in patient satisfaction.
  • Optimized clinical exam workflows, reducing unnecessary technician setups and leading to a 32% decrease in overall exam time.
  • Resolved ocular emergencies such as chemical burns, corneal abrasions, and retinal detachments, ensuring timely intervention and facilitating optimal recovery.
  • Introduced in-office dry eye treatments, resulting in a 46% increase in patient retention and satisfaction.
  • Documented and resolved framework which led to standard.
  • Provided expert consultation on ocular health education initiatives for patients with chronic conditions like diabetes, hypertension, and thyroid disorders.
  • Educated patients on contact lens hygiene, corneal health, and preventative measures for common ocular conditions, resulting in a 29% increase in patient adherence to prescribed treatments.

Affiliations

  • Participated in American Academy of Optometry Poster Presentation 2018
  • International Council of Nurses
  • Continuing Education Attendee for Glaucoma and Macular Degeneration Treatments
  • Presenter at International Ocular Surface Society Annual Meeting
  • Contact Lens and Cornea Section, American Optometric Association
  • Vision Therapy Advisory Panel for Children’s Hospitals
  • Society of Women Engineers
  • Surgical Co-management Referral Network with 17 Ophthalmology Practices
  • Society of Human Resource Management
  • Volunteer for OneSight Foundation

Certifications

  • Ocular Allergies Treatment Certification – 2021
  • Retinal Imaging and OCT Certification – QuickBooks
  • Low Vision Treatment & Rehabilitation Provider Certification – Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Billing Practices for Optometrists and Ophthalmology – Harbor & Co.
  • Optometric Glaucoma Specialist Certification Phoenix – 2021
  • Basic Life Support (BLS) for Healthcare Providers Certification 2020
  • Disease Management in Clinical Optometry – Boston
  • Certified Public Accountant

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