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Skills

  • Budget development
  • ATX Total Accounting Office proficiency
  • Advanced bookkeeping skills
  • MS Office Suite
  • Tracking spreadsheets
  • Standard operating procedure development
  • Process improvement
  • Fiscal budgeting
  • Superior attention to detail
  • Delinquent account management

Work Experiences

  • Established strong, professional relationships with Assistant Community Directors and residents by promoting team collaboration and providing exceptional service.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Achieved a 24% reduction in tenant turnover.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Achieved $9 annual savings.
  • Achieved leasing within the first 18 months.
  • Hosted resident meetings on topics like crime prevention and community relations.
  • Coordinated team development activities and trainings with senior case managers.
  • Built stronger connections within the tenant base.
  • Conducted property inspections and communicated with residents about violations.

Summaries

  • Account Assistant with a strong desire to improve team efficiency and streamline operations.
  • Internal Audit Manager with in-depth knowledge of business processes, risk and control frameworks, and auditing standards.
  • Tax accounting specialist with a strong analytical background and a track record of working quickly and accurately under pressure.
  • Efficient Assistant Community Director with skills in cross-functional collaboration and process improvement.
  • Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
  • In the category industry, eager to take on high-volume operations.
  • Clients of all backgrounds and financial levels are well-served by her.
  • Dedicated to managing, coordinating, and facilitating audits that have been assigned to me.
  • Portuguese and French are both fluent.
  • Prepared to apply my 9 years of industry experience to a challenging new role with room for advancement.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Guided
  • Resolved product issue through consumer testing.
  • Accounting Skills: Operated computers programmed with accounting software to record, store, and analyze information.
  • Initiated
  • Achieved a 73% reduction in maintenance request resolution time by initiating an online resident portal to streamline work orders.
  • Monitored
  • Assisted in facilitating new resident move-in and orientation procedures, resulting in a 74% reduction in move-in issues.

Affiliations

  • HOA General Membership Association
  • Member of the National Association of Residential Property Managers (NARPM)
  • Certified Property Manager (CPM) through IREM
  • Urban Land Institute (ULI)
  • International Association of Administrative Professionals
  • Multicultural Networking Group for Property Managers
  • Local Housing Authority Advisory Councils
  • Freemason
  • Resident Engagement Committees for Community Building
  • Property Management Association (PMA)

Certifications

  • Certified in Volunteer Management, Meridian, 2017
  • Fair Housing Certified Professional - National Association of Housing and Redevelopment Officials 2019
  • Certified Conflict Resolution Expert - Lakeside Partners 2018
  • Certified Event Planner (CEP), Northwind, 2022
  • Certificate in Local Government Leadership - method 2016
  • Certified Residential Facilities Manager (CRFM) - Harbor & Co. 2020
  • Advanced Conflict Mediation Certification - Brightline 2019
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)

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