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Skills

  • Problem resolution
  • Customer satisfaction improvement metrics
  • Automated testing strategy implementation
  • MS Office
  • First Aid/CPR
  • Policy reinforcement
  • Cross-functional team leadership
  • Communications
  • Continuous integration/continuous deployment (CI/CD)
  • Operational improvement

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Informed managers and production supervisors about production issues.
  • Aligned QA processes with framework standards.
  • Achieved a 22% decrease in post-launch defects.
  • Achieved results after two years.
  • Achieved $$90,000 savings in external QA costs.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Established and tracked the goals and objectives of the quality department.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.

Summaries

  • Adept at balancing quality with speed.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished QA professional.
  • Aligned dashboards with leadership goals.
  • Adept at designing QA processes from the ground up.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Maintains meticulous records and is capable of identifying and resolving issues.

Accomplishments

  • Standardized defect reporting protocols across the QA team, improving communication efficiency by 18% between engineering and product development teams.
  • Designed and led bi-weekly calibration sessions to align QA team objectives with business goals, resulting in 48% fewer misaligned priorities.
  • Directed QA efforts for framework, overseeing automation and manual testing of 3 modules, and delivering the project 9% ahead of schedule.
  • Managed multiple concurrent testing activities using Adobe Creative Suite to ensure complete coverage and reduce production issues by 30%.
  • Utilized agile methodologies to sync QA sprints with development cycles, cutting issue resolution time by 50%.
  • Created a knowledge repository in Salesforce for QA best practices, reducing team onboarding time by three years.
  • Collaborated extensively with product managers and development teams to create detailed quality roadmaps, driving 18% faster time to market.
  • Collaborated with team of 13 in the development of framework.
  • Spearheaded the successful execution of post-release support processes, increasing user satisfaction scores by 22% within three years.
  • Proactively identified technical debt and optimized resource allocation, leading to a 60% reduction in production downtimes.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • Global Association for Testing Professionals (GATP) - Board Member
  • Lions Club
  • Process Excellence Network (PEX) - Process Improvement Specialist
  • Agile Alliance - Contributor to Quality Assurance Initiatives
  • Software Process Improvement Network (SPIN) - Chapter Organizer
  • Software Process Improvement and Capability Determination (SPICE) Network - QA Process Expert
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • Women in Quality (WQ) - National Conference Speaker

Certifications

  • Certified Public Accountant (CPA)
  • Agile Scrum Master Certification Cedar Works
  • ISTQB Advanced Test Manager - Harbor & Co.
  • Lean Six Sigma Master Black Belt - Brightline
  • CompTIA Network+
  • Microsoft Certified: DevOps Engineer Expert - Cedar Works
  • Lean Six Sigma Green Belt Ironclad Systems
  • Certified Functional Safety Expert (CFSE) - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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