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Skills

  • Customer service
  • Staff training and development
  • Continuous integration/continuous deployment (CI/CD)
  • Leadership in quality initiatives
  • Collaboration with global teams
  • Audit coordination
  • Defect detection improvement
  • Operational budget forecasting
  • API & Backend testing
  • Quality control tests

Work Experiences

  • Authored the company’s first QA handbook.
  • Adapted quickly to project needs.
  • Accelerated time-to-market for ServiceNow.
  • Inspected the products and the progress of the workers throughout the production process.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved $$47,000 savings over several months.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Established and tracked the goals and objectives of the quality department.
  • Achieved 39% fewer outages.
  • Achieved 50% reduction in incoming defects.

Summaries

  • With extensive knowledge of HubSpot use, committed to high standards of product inspections and customer service.
  • Outgoing Quality Assurance Manager in the Manufacturing and Production with 11 years of management experience.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Accomplished QA professional.
  • Achieved 49% process improvement.
  • Quality Assurance Program Manager is a multi-talented Quality Assurance Program Manager who is consistently rewarded for planning and operational improvements.
  • Clear understanding of risk assessment and budget management as well as cross-functional collaboration training.
  • Costs were consistently reduced while profits were increased.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Established vendor quality benchmarks and audit procedures, which yielded a 20% decrease in product non-conformities.
  • Managed QA capacity planning through JIRA and Confluence, balancing workloads and ensuring 50% of projects met delivery deadlines.
  • Implemented automated test suites across multiple platforms, reducing testing time by 32% and speeding up the release cycle.
  • Designed and led bi-weekly calibration sessions to align QA team objectives with business goals, resulting in 48% fewer misaligned priorities.
  • Led cross-functional team in the development of test plans, resulting in a 58% improvement in pre-launch defect resolution.
  • Implemented continuous integration testing with Power BI, reducing manual test execution time by 72% hours per release.
  • Documented and resolved system which led to process.
  • Facilitated weekly collaboration meetings between QA, DevOps, and product teams, enabling faster feedback loops and reducing cycle times by 30%.
  • Managed multiple concurrent testing activities using Adobe Creative Suite to ensure complete coverage and reduce production issues by 30%.
  • Decreased operational costs by 77% by introducing a hybrid automated-manual testing framework, ensuring more efficient resource utilization.

Affiliations

  • The Quality Management & Training Association (QMTA) - Workshop Host
  • Society of Human Resource Management
  • Agile Alliance - Contributor to Quality Assurance Initiatives
  • International Association for Quality and Development (IAQAD) - Affiliate
  • International Software Testing Qualifications Board (ISTQB) – Full Member
  • Chartered Quality Institute (CQI) Member
  • National Association of Social Workers
  • Scrum Alliance - Certified ScrumMaster (CSM) Holder
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • American Medical Informatics Association

Certifications

  • ISO 9001 Quality Management System (QMS) Lead Auditor - Harbor & Co.
  • Certified Public Accountant
  • Certified Scrum Master (CSM) - Brightline
  • Certified ISO/IEC 27001 Lead Implementer - Meridian
  • Project Management Professional (PMP)
  • Certified Six Sigma Black Belt (CSSBB) - Beacon Labs
  • Certified Agile Leadership (CAL) - Meridian
  • Certified Application Security Engineer (CASE) - Lakeside Partners
  • ISTQB Advanced Test Manager - Harbor & Co.
  • Certified Quality Auditor (CQA) Northwind

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