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Skills

  • Project organization
  • Career alignment and pathing support
  • Policy and procedure improvements
  • Invoice generation
  • Team management
  • MS Office
  • Organization
  • Career advising
  • Assessment and diagnostic evaluation
  • Customer service

Work Experiences

  • Administered midterm intervention strategies.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in data tracking.
  • Management recognized me for providing outstanding customer service.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 50% improvement in academic performance.
  • Assessed the academic readiness of new students using method, providing individualized action plans based on results.
  • Boosted academic success by 44%.
  • Collaborated with method.
  • Finished system of project, which resulted in metric.

Summaries

  • Achieved positive turnaround rates.
  • Strong technical skills and experience in project management.
  • Academic Support Program Counselor and team leader with 12 years of experience in standard settings.
  • Accomplished in developing support plans for diverse student groups, achieving a 78% improvement in academic outcomes and assisting over 17 students annually.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • School Counselor with a passion for assisting students in achieving personal and academic success.
  • Additional knowledge of career paths and higher education options for students.
  • Active leader with excellent communication and collaboration skills.
  • Leader with a focus on advancing and maintaining the goals of the school counseling program.
  • Academic Support Program Counselor is a hardworking and dependable Academic Support Program Counselor who excels at quality assurance and performance reporting.

Accomplishments

  • Facilitated academic improvement plans for students with learning disabilities, resulting in more personalized accommodations and improved academic outcomes by 49%.
  • Provided academic coaching and mentoring sessions to students on academic probation, successfully helping 16 return to good standing after several months.
  • Developed and implemented early intervention programs that targeted at-risk students, raising retention rates by 81% over a period of 6 months.
  • Collaborated with the financial aid office to advise students on academic progress requirements, helping reduce financial aid probation statuses by 55%.
  • Delivered workshops and presentations to both students and faculty on best practices for academic success, with attendance reaching 8 participants and high feedback ratings.
  • Monitored and tracked the academic progress of 9 academically vulnerable students, providing consistent follow-up that resulted in a 65% increase in graduation rates.
  • Led study skills seminars focusing on goal setting, time management, and exam strategies for 2 students, resulting in 84% improved first-time exam pass rates.
  • Provided individualized counseling to students with varying academic needs, resulting in a 83% improvement in progress toward their academic goals.
  • Partnered with faculty and institutional departments to design early warning systems that targeted underperforming students, leading to a 50% reduction in academic probation rates.
  • Collaborated with institutional leadership to secure additional resources for the academic support program, increasing student service capacity by 32%.

Affiliations

  • Member, Council for the Advancement of Standards in Higher Education (CAS)
  • Volunteer, Coordination Committee for Student Success Initiatives, 2015 Brightline
  • Attendee, Regional Peer Mentoring Conference, 2017
  • Certified Member, National Board for Certified Counselors (NBCC)
  • Presenter, National Symposium on Student Retention, 2017
  • Committee member, Diversity in Academic Advising Group, Northwind
  • Education Committee member, National Association for Academic Success Programs
  • Advisory Council member, First-Generation College Student Support Group, Harbor & Co.
  • Affiliate, International Higher Education Counseling Association
  • Presenter, Annual Conference on the First-Year Experience at Raleigh

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Conflict Resolution Mediator by Harbor & Co.
  • Licensed Professional Counselor (LPC)
  • Certified Clinical Mental Health Counselor (CCMHC)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Academic Advising by National Academic Advising Association (NACADA)
  • Certified Learning & Development Professional by Brightline
  • CompTIA Network+
  • Student Affairs Practitioners Certification by Harbor & Co.
  • Certified Educational Planner (CEP)

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