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Skills

Administrative support
CCTV
MS Office
Listening actively
Career alignment and pathing support
Project organization
Cross-department collaboration
Cultural competency
Suicide prevention
Supervision

Work Experiences

Collaborated with method.
Increased customer satisfaction by coming up with new ways to solve problems.
Assessed the academic readiness of new students using method, providing individualized action plans based on results.
Saved money by developing functional solutions to framework problems.
Achieved a 61% reduction in dropout rates.
Assisted with applications for the academic year 2018.
Assisted in the creation of framework procedures.
Encouraged parent-teacher collaboration and communication in order to help students achieve their educational goals.
Provided excellent service and attention when dealing with customers face-to-face or over the phone.
Developed a reputation for punctuality and hard work.

Summaries

Achieved a 66% decrease in dropout rates.
Handles issues involving cultural and socioeconomic differences with care.
Talented School Counselor with 5 years of experience advising students on relevant topics to assist them in achieving their objectives.
School Counselor with 14 years of experience counseling students on academic, mental health, and social issues.
Strategic thinker with expertise in project management.
Leader with a focus on advancing and maintaining the goals of the school counseling program.
Motivating leader who has built and managed method teams in the past.
Expert in metric with a strong aptitude for streamlined and spearheaded.
Achieved a 45% improvement in academic outcomes.
Achieved a 58% improvement in job placement rates.

Accomplishments

Trained and supervised a peer tutoring team of 9, ensuring high-quality academic support, which contributed to an increase in student satisfaction levels by 43%.
Provided academic coaching and mentoring sessions to students on academic probation, successfully helping 16 return to good standing after several months.
Administered annual satisfaction surveys for tutoring services, utilizing student feedback to refine programs resulting in a 77% improvement in overall satisfaction and service efficacy.
Developed retention programs specifically tailored for underrepresented student groups, resulting in a 65% increase in academic engagements and support-seeking behavior.
Designed academic support materials, such as guides and tutorial videos, which increased usage of support services by 66% within several months.
Evaluated the academic readiness of incoming students using program, and developed personalized action plans that led to increased first-year course pass rates.
Worked one-on-one with first-year and transfer students to formulate personalized four-year plans, boosting overall confidence in their academic trajectory by 55%.
Organized academic review sessions across 15 subjects that successfully prepared 3 students for their midterms and final exams, improving average grades by 50%.
Collaborated with the financial aid office to advise students on academic progress requirements, helping reduce financial aid probation statuses by 55%.
Conducted 4 academic workshops per semester focused on skill development including study techniques and time management, which positively impacted students' academic performance.

Affiliations

Affiliate, International Higher Education Counseling Association
Member, Learning Strategies Association (LSA)
Advisor, First-Generation Student Mentorship Program, Vantage
Participant, National Research Conference on College Access and Persistence, 2016
Co-chair, Committee on Student Retention Strategies, Brightline
Certified facilitator, StrengthsFinder Coaching Program, 2023
Attendee, Time Management and Stress Reduction Solutions in Higher Education Seminar
Member, National Academic Advising Association (NACADA)
Member, Council for Opportunity in Education (COE)
Collaborator, Academic and Student Success Task Force, Brightline

Certifications

Cisco Certified Internetwork Expert (CCIE)
Certified Educational Planner (CEP)
Student Affairs Practitioners Certification by Harbor & Co.
SAP Certified Application Associate
Project Management Professional (PMP)
Certified College Counselor by Ironclad Systems
SHRM Certified Professional (SHRM-CP)
Certified Diversity, Equity, and Inclusion Professional by Northwind
Certified Student Success and Retention Professional by The National Research Center for College & University Admissions (CARE)
Cisco Certified Network Associate (CCNA)

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