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Skills

  • Client account management
  • Team management
  • Verbal and written communication
  • Relationship development
  • Coaching and mentoring
  • Customer service-oriented
  • Budget development
  • Fraudulent activities investigations
  • CCTV installation
  • Budget administration

Work Experiences

  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Devised and implemented effective marketing strategies that increased the store's ranking by 13 positions.
  • Was in charge of overseeing inbound and outbound shipments through inventories and audits, as well as adhering to process shipment procedures.
  • Was promoted to positions of increasing responsibility as a result of my knowledge of loss prevention techniques and store operations.
  • Devised 7 corporate communication plans through workflow optimization and client relations.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Kept track of paperwork procedures in order to avoid costly mistakes.
  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization.
  • Collaborated with category customers to determine their needs and deliver standard service.

Summaries

  • Dedicated Regional Loss Prevention Manager with management experience and a willingness to take on additional responsibilities in order to meet tight deadlines.
  • Knowledgable in a variety of design and testing methodologies.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Program are well-understood.
  • Motivated Regional Loss Prevention Manager with experience managing large-scale projects, including budgeting and administration.
  • Experienced Regional Loss Prevention Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Experienced in developing, implementing, and overseeing loss prevention initiatives and programs.
  • Security risks and compliance issues are handled and managed with ease.

Accomplishments

  • Executed advanced physical security initiatives in 5 stores, improving compliance with OSHA standards by 67% and reducing risk.
  • Identified and addressed procedural weaknesses through internal audits, uncovering $7 in potential annual savings.
  • Orchestrated multi-location investigations that resolved employee theft incidents, leading to disciplinary actions and savings of $3.
  • Monitored and analyzed loss trends across 7 stores, which led to the development of targeted action plans that reduced shrink by 24%.
  • Rolled out loss prevention training modules across 15 stores, which increased employee engagement and shrink awareness by 17%.
  • Resolved product issue through consumer testing.
  • Reduced operational risk across 18 stores by conducting in-depth loss prevention audits, addressing 6 major vulnerabilities in the process.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Designed and implemented a region-wide cash handling protocol, reducing annual cash shortages by $9.
  • Presented quarterly reports on regional loss prevention progress, resulting in executive buy-in for an additional $15 in budget allocation.

Affiliations

  • Digital Loss Prevention Professionals Network
  • Loss Prevention Foundation (LPF) - Certified Loss Prevention Leadership certification
  • International Council of Nurses
  • National Retail Federation (NRF) Loss Prevention Council
  • Certified Safety Professional (CSP) - Board of Certified Safety Professionals
  • Freemason
  • Security Mentor Program - Regional Loss Prevention Manager Cohort
  • Store Safety & Loss Prevention Association
  • International Association of Professional Security Consultants (IAPSC)
  • Project Management Institute

Certifications

  • Certified Risk Management Professional (CRMP) - method
  • OSHA 30-Hour General Industry Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Ethical Hacker Certification (CEH) - EC-Council
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Security Risk Manager (CSRM) - Register of Security Managers
  • Internal Investigations Certification - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Security Professional (CISSP) - ISC2

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