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Skills

  • Conflict resolution
  • Project management
  • Security measures
  • Communications
  • Deadline-oriented
  • Client account management
  • Project development
  • Operations management
  • Procedure equipment
  • Data-driven decision making

Work Experiences

  • Was in charge of overseeing inbound and outbound shipments through inventories and audits, as well as adhering to process shipment procedures.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Started deploying a new process solution for vendor management, which resulted in program.
  • Used metric and category to set up covert surveillance.
  • Trained, coached, and mentored staff to ensure that the new program program was implemented smoothly.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Coordinated and managed the performance of program and initiative employees in order to increase customer satisfaction, operational efficiency, and profit margins.
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Conducted thorough cash audits and investigations into deposits.
  • Was promoted to positions of increasing responsibility as a result of my knowledge of loss prevention techniques and store operations.

Summaries

  • Program are well-understood.
  • Maintain efficient and smooth Law Enforcement and Security operations by providing effective leadership and team management at all levels.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Top-producing salesperson and industry expert in Law Enforcement and Security.
  • Experienced Regional Loss Prevention Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Used my investigative and communication skills to obtain information and evidence.
  • With 6 years of hiring and development experience, I am driven and dedicated.
  • Offering performance reporting and project management, meticulous leader and strategic planner with broad managerial acumen.
  • Regional Loss Prevention Manager with 8 years of successful vendor management and quality assurance experience.
  • Overseeing and directing over 11 employees as well as greeting and assisting over 3 customers per day.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Optimized access control systems across 15 locations, increasing operational security and reducing unauthorized access incidents by 69%.
  • Reduced operational risk across 18 stores by conducting in-depth loss prevention audits, addressing 6 major vulnerabilities in the process.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Partnered with Store Operations to redesign inventory processes, reducing stock loss by 53% across the region.
  • Identified and addressed procedural weaknesses through internal audits, uncovering $7 in potential annual savings.
  • Authored and implemented operational guidelines that reduced employee theft by 68%, saving $18 annually.
  • Leveraged employee coaching programs to foster a culture of loss awareness, significantly reducing inventory discrepancies by 71%.
  • Partnered with store leadership to enforce stringent credit card handling and security protocols, reducing credit card fraud by 46% in 2016.

Affiliations

  • Security Mentor Program - Regional Loss Prevention Manager Cohort
  • National Retail Federation (NRF) Loss Prevention Council
  • Toastmasters
  • Association for Computing Machinery
  • Lions Club
  • Rotary International
  • Project Management Institute
  • Loss Prevention Foundation (LPF) - Certified Loss Prevention Leadership certification
  • Security Industry Association (SIA) - Retail Security Nation
  • Freemason

Certifications

  • Certified Information Systems Security Professional (CISSP) - ISC2
  • Project Management Professional (PMP)
  • Data Loss Prevention (DLP) Specialist Certification
  • Certified Safety Manager (CSM) – National Association of Safety Professionals (NASP)
  • CompTIA A+ Technician
  • Certified Organized Retail Crime Investigator (CORCI) - LPF
  • Association for Project Management (APM)
  • Workplace Investigations Certification - Employment Law Alliance
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)

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