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Skills

  • Operations management
  • Business Development
  • Credit card processing
  • Proficient in Microsoft Excel
  • Bilingual in French
  • Excel in category
  • Multi-Task Management
  • Excellent communication
  • Sale expertise
  • Multi-line phone talent

Work Experiences

  • Invented
  • Ensured
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Double-checked the data's accuracy and integrity.
  • Recommendation
  • In charge of quality communication, customer service, and product representation for each client.
  • Trained 8 new employees in procedures and policies in order to improve team performance each quarter.
  • Kept track of everything.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.

Summaries

  • Versatile
  • Client Services Associate is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Client Services Associate with over 5 years of experience in retail and customer service.
  • Solid team player with a cooperative and positive attitude.
  • Calls are successfully converted into new sales.
  • Meticulous
  • Expert
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Focused on customer service
  • Resourceful

Accomplishments

  • Leveraged CRM tools to track and analyze customer engagement metrics, recommending strategies that increased customer retention by 20% over the past year.
  • Reduced issue resolution time across departments by facilitating clearer communication channels, leading to an improvement of 75% in customer response times.
  • Increased sales 14% over several months.
  • Collaborated with sales teams to cross-sell Jira, supporting an additional 35% year-over-year revenue gain for the department.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Carried out continuous follow-ups with escalated cases, reducing client churn by 18% through personalized support resolutions.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Trained and mentored new hires on customer resolution protocols, increasing team first-contact resolution rates by 37% within three years.

Affiliations

  • Affiliate of the International Customer Management Institute (ICMI), participating in specialized training in customer-centric data reporting techniques.
  • Certified Professional Customer Experience Consultant from standard, focusing on service improvement initiatives and analytics.
  • Attended system's business program, focusing on relationship management and operations efficiency in client services.
  • Completed certification in Customer Success Management from category in 2021, focusing on lifecycle management.
  • Completed training in Advanced Customer Service Strategy at system, receiving recognition for high engagement in courses on customer satisfaction metrics.
  • Member of the Customer Support Leadership Council, participating in workshops on how to align service improvement with company KPIs.
  • Member of the Association for Customer Care Professionals (ACCP), participating in educational sessions about agile service request handling and resolution.
  • Lifetime member of the Global Customer Service Professionals Network, accessing industry-leading case studies on customer lifetime value initiatives.
  • Member of Regional Business Networking Group for Client Services professionals located in Raleigh, regularly engaging in inter-industry knowledge-sharing opportunities.
  • Member of the Society of Customer Service Professionals (SCSP), actively participating in discussions about best practices in solving billing disputes.

Certifications

  • Salesforce Certified Administrator
  • Certified Product Management (CPM) – AIPMM
  • Fundamentals of Data Protection Certification, Vantage
  • Certified ScrumMaster (CSM)
  • Certified Quality Improvement Associate (CQIA)
  • Customer Success Manager Certified Professional (CSMCP)
  • Certified Service Manager (CSM)
  • ITIL Foundation Certification
  • Financial Services Client Advisor Certification, Lakeside Partners
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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