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Skills

  • Operational improvement
  • CCTV
  • Administrative support
  • Security systems
  • Business operations
  • Hors d'oeuvres service
  • Supervision
  • Invoice generation
  • Communications
  • Check payment processing

Work Experiences

  • Made reservations in Tableau by phone and email.
  • Checked the restrooms for cleanliness and supply availability 9 times per shift.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Achieved a 18% satisfaction score.
  • Explained and demonstrated games and activities to the partygoers.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Addressed concerns promptly.
  • Achieved 34% growth in repeat customer bookings.
  • Oversaw dining room staff activities to ensure that service levels were maintained and that guests' needs were met.

Summaries

  • Strategic thinker with expertise in performance reporting.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • ITIL certified
  • Experienced Birthday Party Hostess with an analytical and critical thinking approach to continuous improvement.
  • Experienced in arranging seating for individuals or groups in order to maximize satisfaction.
  • When greeting visitors, team leadership and budget management should be friendly and conversational.
  • Large-scale events and intimate dining are both familiar territory for her.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Reliable, customer-focused team player with 9 years of restaurant experience and a strong desire to succeed in all areas.
  • Birthday Party Hostess and team leader with 7 years of experience in system settings.

Accomplishments

  • Built partnerships with local entertainers and caterers, reducing external service costs by 53% while maintaining high-quality experiences.
  • Trained a team of 17 assistants to execute party setup and entertainment, reducing customer wait time by 35%.
  • Earned Safety Management Certification in 2016, ensuring compliance with health regulations and children’s safety measures at events.
  • Directed interactive events, including games, contests, and performances that kept children engaged for 11 hours.
  • Presented at company meetings to share strategies on improving customer satisfaction, resulting in a 27% improvement across team efforts.
  • Recognized as ‘Employee of the Month’ for consistently delivering exceptional customer service and resolving client concerns promptly.
  • Reduced event setup time by 61% through efficient coordination with suppliers, decorators, and assistant staff.
  • Led engagement activities for children aged metric, maintaining a high-energy atmosphere for over 17 hours per event.
  • Supervised events averaging standard attendees, ensuring safety, enjoyment, and adherence to schedules.
  • Worked with clients to plan customized packages involving surprise elements, increasing client satisfaction scores by 24% points.

Affiliations

  • Member of the Budget Savvy Event Planners Network, advocating for cost reduction strategies in celebration planning.
  • Completed a fundraising events management program at Ironclad Systems, integrating advanced budget techniques for nonprofit birthday parties.
  • Attendee of the Yearly Kid Themed Event Summit (YKTES) since 2024, enhancing creative skills for fun and safe birthday party experiences.
  • Earned a Happiness Management Certification focusing on emotional intelligence for engaging with families at large celebratory gatherings.
  • Active in Parent-Planning Cooperation (PPC) workshops to enhance collaboration with parents on executing themed parties with unique twists.
  • Active participant in Interactive Storytelling workshops organized by Northwind, mastering techniques for birthday party storytelling sessions.
  • Completed a specialized course in Child Activity Organization at Northwind, gaining hands-on experience in kid-focused event planning.
  • Active participant of the Younger Event Hosts Network (YEHN), building early-career connections and improving experiences for high-energy themed celebrations.
  • Regular contributor to the Event Industry News Network (EINN) community, focusing on cost-effective solutions for birthday party hosting.
  • Completed a Leadership in Group Events course through Vantage, refining skills in delegation and entertainment schedule management.

Certifications

  • Advanced Customer Communications Tactics - initiative or process
  • Certified Event Planner (CEP) - Event Planning Institute
  • CompTIA Security+
  • First Aid/CPR
  • Event Logistics Management Certification - category
  • Google Certified Professional Cloud Architect
  • Project Coordination Professional (PCP) - process
  • Entertainment and Vendor Management Certification - process
  • Project Management Professional (PMP)
  • CompTIA A+ Technician

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