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Skills

  • Knowledge of document destruction protocols as per legal requirements
  • Budgets
  • Records review
  • 3M Encoder
  • Automating data entry tasks to increase efficiency
  • Attention to detail for document compliance
  • Document digitization and archiving
  • Organization
  • Document retrieval systems
  • Conflict resolution and handling sensitive information

Work Experiences

  • Co-created a records workflow handbook.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Co-created a records workflow handbook that became the standard operating procedure across Phoenix, improving consistency.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved zero data loss.
  • Coordinated the scanning and digitization of over 6 documents.

Summaries

  • Adept at leveraging software platforms like Workday to create simplified processes, cutting time spent on data retrieval and management by 70%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cut file retrieval times drastically.
  • Consistently maintained high standards of record accuracy, with a proven track record of handling sensitive and confidential information in a secure manner.
  • Cut time spent on data retrieval and management by 38%.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Created simplified processes.
  • Decreased storage costs.
  • Adept in managing record retention schedules.
  • Adept at ensuring 99% accuracy in records retrieval.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the digitization project of over 16 physical records, saving the company an estimated $5 annually in storage costs.
  • Identified and rectified misfiled or miscategorized documents, improving overall data accuracy and achieving a 75% error reduction.
  • Audited and verified vendor contracts for 10 key projects, ensuring 100% adherence to both company and industry requirements.
  • Supervised a team of 9 records clerks, orchestrating daily tasks, resulting in a 53% productivity increase within one year.
  • Developed an improved document index system, enabling team members to locate critical files 71% faster.
  • Spearheaded training initiatives that resulted in a 25% increase in accurate document categorization company-wide.
  • Created data retention performance reports, successfully identifying areas for process improvement, leading to 50% process optimization.
  • Prevented compliance risks by auditing 2 records quarterly, achieving 100% on all internal and external audits over one year.

Affiliations

  • Rotary International
  • Association of Records Managers and Administrators (ARMA International)
  • Enterprise Content Management Association (ECMA)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • International Institute of Business Analysis (IIBA)
  • Association of Information Technology Professionals
  • Academy of Certified Archivists (ACA)
  • Institute of Document and Records Management (IDRM)

Certifications

  • Certified Data Management Professional - DAMA
  • Records Management Certification - ARMA International
  • First Aid/CPR Certified
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • ECM Specialist Certification - AIIM
  • Digital Records Specialist Certification - AIIM
  • Microsoft Azure Fundamentals (AZ-900) – metric
  • Lean Six Sigma Green Belt Certification
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Legal Records Management Certification - ARMA International

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