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Skills

  • Budgets
  • Data entry with 99% accuracy rate
  • Team management
  • Customer service
  • Attention to detail for document compliance
  • Barcoding system implementation
  • Records review
  • First Aid/CPR
  • Conflict resolution and handling sensitive information
  • File organization and cleanup

Work Experiences

  • Reviewed charts and flagged incomplete or inaccurate information.
  • Transported ServiceNow to the past year customer locations.
  • Achieved 51% compliance with updated Miscellaneous standards.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 17 hours.
  • Coordinated the scanning and digitization of over 6 documents.
  • Had an excellent attendance record and was always on time for work.
  • Co-created a records workflow handbook that became the standard operating procedure across Phoenix, improving consistency.
  • Coordinated with stakeholders.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Contributed to a 39% reduction in record redundancy by conducting thorough audits, ensuring only high-priority data is kept by organizational policies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • Achieved results within the past year.
  • Costs were consistently reduced while profits were increased.
  • Adept at ensuring 99% accuracy in records processing.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Boosted internal response efficiency by 24%.
  • Dedicated Records Coordinator with expertise in vendor management and implementing Asana, saving substantial time and increasing team collaboration across departments.
  • Awarded Excellence Award for workflow improvements.

Accomplishments

  • Developed an improved document index system, enabling team members to locate critical files 71% faster.
  • Implemented a document control system adhering to process, improving data transparency and traceability across departments.
  • Proposed and enforced access protocols for highly confidential records, enhancing internal security policies while ensuring cross-departmental accessibility.
  • Identified and rectified misfiled or miscategorized documents, improving overall data accuracy and achieving a 75% error reduction.
  • Supervised a team of 9 records clerks, orchestrating daily tasks, resulting in a 53% productivity increase within one year.
  • Documented and resolved metric which led to procedure.
  • Reviewed and updated document retention policies, ensuring full compliance with metric and reducing storage of redundant data by 73%.
  • Worked with 13 different departments to streamline their document control processes, reducing redundancy by 50%.
  • Collaborated with team of 4 in the development of standard.
  • Developed and maintained departmental filing systems in line with Miscellaneous best practices, leading to an 78% reduction in document loss incidents.

Affiliations

  • Society of American Archivists (SAA)
  • Project Management Institute (PMI)
  • Information Management Professionals Australia (IMPA)
  • International Organization of Documentation and Content Management (IODCM)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Toastmasters
  • Institute of Information Systems Professionals
  • American Society of Safety Professionals
  • National Association of Legal Assistants (NALA)

Certifications

  • Certified Data Privacy Solutions Engineer (CDPSE) - metric
  • CompTIA Network+
  • Certified Document Imaging Architect (CDIA+) – CompTIA
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified eDiscovery Specialist (CEDS) - ACEDS
  • Top Secret/SCI Clearance Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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