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Skills

  • Customer service excellence
  • Lead development
  • Guest complaint resolution
  • Accounts payable/receivable
  • Team Leadership
  • Expense control
  • Supply replenishment
  • Kennel cleaning and sanitizing methods
  • Territory Sales Experience
  • Proficiency in cross-functional collaboration

Work Experiences

  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted in the design and development of a cross-functional training program, increasing housekeeping staff’s ability to cover multiple roles during periods of high demand.
  • Aligned products with CPA standards.
  • Coordinated with peak bookings.
  • Achieved 18 pest-free audits.
  • Curated new quality control checklists that streamlined the room inspection process, improving audit pass rates by 17%.
  • Category helped me achieve $132,000.
  • Assisted in the design of a cross-functional training program.
  • Anticipated guest demands.
  • Entered data into the SAP system, including payments, account information, and call logs.

Summaries

  • Adhered to Scrum Master standards.
  • Achieved spotless audit results.
  • Boosted guest satisfaction scores.
  • Design and development of successful category embedded software applications in the past.
  • Boosted team performance by 25%.
  • Allowed guests timely access to their rooms.
  • Conducted quarterly audits to uncover inefficiencies, which identified and corrected workflow issues, saving one year of labor weekly.
  • Collaborative leader focused on enhancing interdepartmental coordination.
  • Achieved CPA compliance.
  • Achieved annual savings of $6.

Accomplishments

  • Created optimized staffing schedules, reducing overtime by 54% while maintaining excellent coverage during peak seasons.
  • Monitored daily room turnovers, achieving an average of 10 clean rooms per day with zero quality complaints.
  • Led the initiative to automate housekeeping reporting through Workday, which decreased report generation time by three years.
  • Achieved a Six Sigma in infection prevention, which enhanced sanitization protocols and instilled industry best practices.
  • Successfully managed a housekeeping budget of $18, never exceeding spending limits while maintaining top-tier service quality.
  • Coordinated with maintenance to establish a preventive cleaning system, reducing equipment wear and tear by 48%.
  • Adhered to corporate sustainability goals by reducing chemical waste by 36% and enhancing water conservation efforts.
  • Documented and resolved metric which led to initiative.
  • Transformed back-of-house communication systems, resulting in a 49% decrease in missed cleaning requests.
  • Elevated team morale and reduced turnover by 35% through effective mentorship and leadership training initiatives.

Affiliations

  • Member of the Global Hospitality and Tourism Forum (GHTF) with focus areas on staff training and housekeeping innovation.
  • Accredited by the National Environment Agency (NEA) for completion of a sanitation and hygiene inspection course in 2015.
  • Actively engaged in the Corporate Housekeeping Leadership Forum, a platform for advanced discussions in cutting-edge housekeeping technologies.
  • Graduate of 2017 Hospitality Supervisory Leadership course facilitated by the Vantage, enhancing team leadership skills in high-pressure environments like peak season or large events.
  • Contributed to the Beacon Labs’s Annual Report on Hospitality Housekeeping Standards; shared insights into team management and sustainable practices.
  • Affiliation with the Global Directs Leadership, focusing on leading diverse housekeeping teams in multicultural environments.
  • Completed training in chemical safety and waste management from the International Sanitary Supply Association (ISSA).
  • Certification from the American Hotel and Lodging Association in Safety, Sanitation, and Housekeeping Standards awarded in 2023.
  • Lead contributor to the metric’s Safety and Sanitation Committee since 2018, focusing on reducing workplace incidents and improving employee health standards.
  • Graduate of the Hazard Analysis Critical Control Point (HACCP) compliance training, ensuring high-level food and kitchen sanitation practices.

Certifications

  • Team Leadership for Hospitality Certificate from program
  • Certified Executive Housekeeper (CEH)
  • Infection Control Certification for Housekeeping Professionals
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional Certification
  • Hospitality and Tourism Management Certificate from system
  • Fire Safety in Hotels Certification from Beacon Labs
  • Certified Hotel Administrator (CHA)
  • Certified Hospitality Facilities Executive (CHFE)
  • Green Cleaning Professional Certification (GCPC)
  • Project Management Professional (PMP) Certification

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