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Skills

  • Customer service
  • Client-focused
  • Business Development
  • Budgeting
  • Excel in metric
  • Proficiency in cross-functional collaboration
  • Pet charting information
  • Expense control
  • Staff management
  • Team Leadership

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Delegated tasks to meet deadlines.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 58% drop in on-the-job injuries.
  • Achieved a 63% decrease in spending.
  • Collaborated closely with the front desk and maintenance teams to facilitate seamless guest service, achieving a 71% improvement in guest satisfaction scores at Columbus.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 23% increase in team morale.
  • Achieved results within 18 months.

Summaries

  • Achieved results within one year.
  • Boosted guest satisfaction scores.
  • Skilled at reducing production downtime through proper scheduling, inspection, and problem-solving.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Aligned schedules with peak periods.
  • Knowledgable in a variety of design and testing methodologies.
  • Hardworking and conscientious when it comes to completing tasks.
  • Conducted quarterly audits to uncover inefficiencies, which identified and corrected workflow issues, saving one year of labor weekly.
  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve their objectives.
  • Boosted team performance by 25%.

Accomplishments

  • Achieved a Six Sigma in infection prevention, which enhanced sanitization protocols and instilled industry best practices.
  • Built a preventive maintenance program that reduced room service disruptions by 78%, enhancing guest satisfaction.
  • Collaborated with team of 15 in the development of process.
  • Implemented sustainable cleaning product use, reducing environmental impact while cutting supply costs by 78%.
  • Coordinated with maintenance to establish a preventive cleaning system, reducing equipment wear and tear by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the initiative to automate housekeeping reporting through Workday, which decreased report generation time by three years.
  • Managed a housekeeping team of 17, ensuring adherence to safety and sanitation regulations in Denver.
  • Decreased inventory usage per room cleaning session by 75% through stricter tracking and inventory audits.
  • Partnered with external suppliers to renegotiate contracts, saving the department 11 in monthly supply costs.

Affiliations

  • Certified Green Cleaning Professional via the ISSA’s Cleaning Industry Management Standard (CIMS), specializing in eco-friendly housekeeping practices.
  • Member, International Executive Housekeepers Association (IEHA) since 2016, recognized for advancing best practices in housekeeping and facility management.
  • Certification from the American Hotel and Lodging Association in Safety, Sanitation, and Housekeeping Standards awarded in 2023.
  • Graduate of 2017 Hospitality Supervisory Leadership course facilitated by the Vantage, enhancing team leadership skills in high-pressure environments like peak season or large events.
  • Accredited by the National Environment Agency (NEA) for completion of a sanitation and hygiene inspection course in 2015.
  • Speaker at the Global Hospitality and Tourism Hygiene Conference, addressing crisis management cleaning tactics used during procedure, such as COVID-19.
  • Completion of the American Hotel & Lodging Educational Institute’s (AHLEI) Certified Hospitality Housekeeping Executive (CHHE) program, 2019.
  • Member of the National Association of Environmental Management (NAEM), overseeing environmental standards like air quality and safety integrated into housekeeping.
  • Lead contributor to the metric’s Safety and Sanitation Committee since 2018, focusing on reducing workplace incidents and improving employee health standards.
  • Affiliated with Green Cleaning Network to learn and apply sustainable cleaning practices within hospitality environments.

Certifications

  • Project Management Professional (PMP) Certification
  • Sustainable Hospitality Management Certification from standard
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional Certification
  • Certified Environmental Services Executive (CESE)
  • Certified Hospitality Trainer (CHT)
  • Certified Manager of Housekeeping (CMH)
  • Certified Hotel Administrator (CHA)
  • Certificate in Housekeeping Supervision from Northwind
  • Fire Safety in Hotels Certification from Beacon Labs
  • Certified Workplace Trainer for Housekeeping Operations

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