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Skills

  • Meeting tax deadlines
  • Account reconciliation and balancing
  • Payment plan processing
  • Process improvement
  • Operational improvement
  • Team management
  • Business operations
  • Attention to detail in financial recordkeeping
  • Customer inquiries resolution
  • Automated workflow development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Audited and balanced daily tax deposit records totaling $9, maintaining a 43% accuracy rate for several months.
  • Achieved a satisfaction rating of 83% in department surveys.
  • Collaborated with the IT department.
  • Transported Salesforce to two years customer locations.
  • Audited daily tax deposit records totaling $14.
  • Achieved results in several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Approved eligible claims.
  • Collected $6 in uncollected taxes.

Summaries

  • Consistently reduced error rates by 66%.
  • Collected over $13 in delinquent taxes.
  • Within Government, senior Deputy Tax Clerk and outstanding performer in project management and data analysis.
  • Achieved 21% success in case mediation.
  • Accurately processed 8 filings per month.
  • Desire to apply skills and knowledge to a new role in a method environment.
  • Analytical and process-oriented Deputy Tax Clerk.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Achieved a 58% reduction in document retrieval time.
  • Achieved zero discrepancies in processing.

Accomplishments

  • Reviewed 14 tax forms and filings for compliance with both state and federal guidelines, reducing inaccuracy rates by 25%.
  • Worked cross-functionally with compliance to ensure timely tax filings, contributing to a 38% improvement in processing times.
  • Automated tax reporting and filing processes, reducing manual input errors by 41% and cutting monthly reporting time by 5 hours.
  • Addressed and resolved 12 taxpayer complaints related to discrepancies in tax filings, improving public trust and maintaining regulatory accuracy.
  • Streamlined tax filing process by creating a digital archive system, reducing document retrieval time by 85% and improving department efficiency.
  • Assisted in the analysis of tax collection trends, providing data insights that influenced the strategic tax planning of subsequent fiscal periods.
  • Created detailed financial projections and tax collection reports to assist management with budget planning for upcoming fiscal year.
  • Tracked and flagged misallocated tax payments, successfully recovering $56,000 in unidentified revenue in 2020.
  • Identified and corrected billing errors on initiative accounts, achieving a 79% decrease in account discrepancies and improved taxpayer communication.
  • Reduced tax filing backlog for 2018 by 17% by implementing improved document intake and processing standards.

Affiliations

  • American Society of Safety Professionals
  • American Payroll Association (APA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Public Treasury Association of the United States
  • American Marketing Association
  • Tax Policy Group for Small Business
  • Institute of Internal Auditors (IIA)
  • Lions Club
  • Business and International Taxation Working Group

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Services Auditor (CFSA)
  • Anti-Money Laundering (AML) Certification
  • Lean Six Sigma Green Belt Certification
  • Apple Certified Associate (ACA)
  • Certified Management Accountant (CMA)
  • Fundamentals of Payroll Certification (FPC)
  • Certified Business Accountant (CBA)
  • ServSafe
  • Certified Treasury Professional (CTP)

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