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Skills

  • Audit support and regulatory compliance
  • Building rapport with taxpayers
  • Delinquent tax collection efforts
  • Financial reporting
  • Budgets
  • Data-driven decision making
  • Filing and archiving system management
  • Organization
  • Meeting tax deadlines
  • Junior staff mentorship and training

Work Experiences

  • Actively contributed to the collection of delinquent taxes.
  • Contributed to a 28% error-free result on audits.
  • Looked for industry trends on social media and through online sources.
  • Communicated personally with taxpayers.
  • Collected $14 in uncollected taxes from prior year assessments through persistent follow-ups and payment plan negotiations.
  • Collaborated with senior tax officers to prepare and maintain accurate tax records, supporting audits and ensuring regulatory compliance.
  • Coordinated with external auditors.
  • Collected $6 in uncollected taxes.
  • Assisted 3 businesses per month with accurate payroll tax filings, preventing penalties through timely compliance with employment tax regulations.
  • Oversaw the delivery of category project by process team, which resulted in system.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Fair Tax Examiner with 5 years of experience working in Chicago as a Deputy Tax Clerk.
  • Collaborated with IT to fix database errors.
  • Rules and regulations, as well as state statutes, are well-understood.
  • Achieved a 70% first-contact resolution rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Recognized for program in 2018.
  • Achieved a 21% reduction in processing errors.

Accomplishments

  • Utilized process to track delinquent tax accounts, reducing outstanding balances by $5,000 over a 2021-year period.
  • Developed and maintained tax documentation tracking system in SAP for a 3-person department, supporting accurate financial reporting and tax adherence.
  • Managed weekly cash flow forecasts related to tax receipts, maintaining an error margin of less than 45% over a 2019-year period.
  • Resolved product issue through consumer testing.
  • Facilitated audits by preparing and submitting detailed reports on tax collection discrepancies, which resulted in a 79% reduction in errors during compliance checks.
  • Reviewed and approved tax adjustments, resolving 70% of disputes related to process for 2022, ensuring compliance with tax codes.
  • Assisted in the analysis of tax collection trends, providing data insights that influenced the strategic tax planning of subsequent fiscal periods.
  • Assisted senior tax officers in preparing audit documentation in accordance with program, contributing to 29% successful audit outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled confidential taxpayer documents, securing sensitive information in accordance with framework, reducing the risk of data breaches.

Affiliations

  • Association for Computing Machinery
  • Society of Municipal Analysts (SMA)
  • Association of Government Accountants (AGA)
  • Government Finance Officers Association (GFOA)
  • National Association of Tax Professionals (NATP)
  • Association for Budgeting and Financial Management (ABFM)
  • International Association of Administrative Professionals
  • Legal Tax Association
  • Toastmasters
  • American Marketing Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Auditor (CISA)
  • Apple Certified Associate (ACA)
  • Financial Modeling & Valuation Analyst (FMVA)
  • CompTIA Network+
  • Certified Public Finance Officer (CPFO)
  • Microsoft Excel (Advanced) Certification
  • Certified Government Financial Manager (CGFM)
  • IRS Annual Filing Season Program (AFSP)

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