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Skills

  • Communications
  • Customer service
  • Metric equipment
  • Fluency in Portuguese for non-English speaking clients
  • Compliance with Texas healthcare standards
  • Coordinating respite care services
  • Onsite facility tours
  • Interviewing skills
  • Developing emergency response plans
  • Active listening and empathy

Work Experiences

  • Assessed client needs during home visits and worked to create goals aligned with their capabilities and aspirations.
  • Assisted clients in navigating insurance claims processes.
  • Achieved 11 successful placements.
  • Assessed client needs during home visits.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Assisted clients in navigating insurance claims processes, leading to faster claim approvals by an average of 6 days.
  • Advocated for clients' support.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Client-first professional.
  • Accomplished coordinator with experience in implementing efficient scheduling systems, reducing caregiver downtime by 63% and improving overall operational efficiency.
  • Assisted in navigating insurance processes.
  • Balanced the needs of multiple clients.
  • Collaborated with local nonprofits.
  • Adaptable and proactive In-Home Support Coordinator.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved category which led to process.
  • Negotiated improvements in care services with external agencies, resulting in a 17% reduction in service costs for low-income clients.
  • Conducted home environment assessments to ensure safety and accessibility for 6 clients, reducing home accidents by 65%.
  • Developed and implemented individual care plans based on unique client needs, resulting in a 43% improvement in clients’ ability to perform tasks independently.
  • Collaborated with a multidisciplinary team to provide holistic care plans, leading to a 36% increase in successful rehabilitation outcomes.
  • Implemented wellness plans tailored to each client’s mental health needs, achieving a 82% improvement in overall client well-being.
  • Assisted 6 clients in securing disability support services, improving their access to essential resources over a span of 13 weeks.
  • Successfully provided crisis intervention for 17 clients, reducing emergency room visits by 48% through timely in-home care.
  • Reduced client hospital readmissions by 69% through proactive health monitoring and timely problem identification.
  • Streamlined the client onboarding process, decreasing the average time to complete new client assessments by 63%, which improved service efficiency.

Affiliations

  • American Case Management Association (ACMA)
  • International Association of Administrative Professionals
  • American Society on Aging (ASA)
  • Project Management Institute
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Center to Advance Palliative Care (CAPC)
  • National Council on Aging (NCOA)
  • Toastmasters
  • American Board of Home Care (ABHC)
  • Jaycees

Certifications

  • Salesforce
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Medication Aide Certification from Arizona
  • First Aid/CPR Certification from American Red Cross
  • Certified Behavioral Health Case Manager from category
  • Certified Care Manager (CCM) through Lakeside Partners
  • Public Health and Wellness Educator Certification by National Commission for Health Education Credentialing (NCHEC)
  • CompTIA Security+
  • Certified Trauma Professional (CTP) by Evergreen Certifications

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