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Skills

  • Communications
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • MS Office
  • Onboarding veterans into vocational or educational programs
  • Data analysis and performance monitoring for veteran programs
  • Interviewing skills
  • Budgets
  • Relationship development
  • Personalized service plans for veteran needs
  • Regulatory compliance

Work Experiences

  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with VA representatives.
  • Achieved a 69% increase in satisfaction with care.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Co-facilitated group therapy sessions tailored to veterans experiencing PTSD, contributing to a 51% decrease in severe symptom reports.
  • Achieved 7 successful job placements.
  • Advocated for reforms in veteran services.
  • Conducted personalized follow-up efforts.
  • Addressed gaps in veteran services.

Summaries

  • Contributed to a 38% decrease in PTSD symptoms.
  • Achieved 13 job placements for veterans.
  • Boosted overall impact by 85%.
  • Within Miscellaneous, senior Veteran Services Program Support Specialist and outstanding performer in workflow optimization and vendor management.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Achieved a 54% improvement in benefit claims submission time.
  • Professional with over 11 years of experience working in the community to provide information on available programs.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Collaborative leader with success in forming strategic alliances.
  • Adept Veteran Services Professional with a focus on improving systems for better response times, enhancing veteran engagement by over 16% in Denver.

Accomplishments

  • Designed and implemented client tracking systems which monitored 15 veterans' progress and reduced missed follow-ups by 45%.
  • Monitored key performance indicators of veteran outreach programs, leading a 72% improvement in measurable outcomes by refining service delivery.
  • Initiated process improvements in veteran case file documentation, reducing administrative error rates by 72% and consolidating veteran histories for accuracy.
  • Improved cross-agency collaboration with local veteran affairs offices, resulting in 15% faster processing of client referral cases.
  • Developed and executed peer-to-peer counseling frameworks that enhanced self-advocacy among veterans, producing 7 successful cases annually.
  • Reduced veteran inquiry response time by 29% through implementation of an efficient case management system, thereby improving client satisfaction.
  • Facilitated veteran mentorship programs, leading to a 79% retention rate among participating mentees over 6 months.
  • Facilitated veteran employment goals, achieving a job retention rate increase by 47% within Miscellaneous over a 18 months-month period.
  • Resolved product issue through consumer testing.
  • Collaborated with Veteran Affairs to boost claims approval rates by 32%, positively impacting 12 veterans across underserved regions.

Affiliations

  • Veteran Advocacy Project (VAP)
  • American Marketing Association
  • American Society of Safety Professionals
  • International Council of Nurses
  • Society of Human Resource Management
  • Society of Women Engineers
  • Veterans of Foreign Wars (VFW)
  • Advocates for Military Families and Veterans
  • American Legion
  • Military Benefit Association (MBA)

Certifications

  • Certified Clinical Trauma Professional (CCTP) program
  • Military Veteran Care Manager Certification Meridian
  • Mental Health First Aid (MHFA) - Veteran Focus Brightline
  • Certified Volunteer Administrator (CVA) - Veteran Focus Brightline
  • Veteran Outreach Specialist Training category
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Nonprofit Professional (CNP) - Veteran Focus Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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