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Skills

  • Onboarding veterans into vocational or educational programs
  • Operational improvement
  • Client needs assessments
  • Peer-to-peer counseling facilitation
  • Grant management and reporting
  • Multilingual communication with veteran populations method
  • Conflict resolution and mediation
  • Standard equipment
  • Experience with procedure
  • Developing peer-mentorship programs

Work Experiences

  • Coordinated team development activities and trainings with senior case managers.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with Veteran Affairs.
  • Assisted with veteran client applications, elevating the approval rate from 60% to 29% over three years.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Accomplished this over three years.
  • Achieved a 72% improvement in program operations.
  • Conducted thorough audits of veteran claims, increasing approval accuracy by 48% and reducing turnaround time by three years.
  • Addressed gaps in veteran services.
  • Achieved a 62% reduction.

Summaries

  • Adept Veteran Services Professional with a focus on improving systems for better response times, enhancing veteran engagement by over 16% in Denver.
  • Achieved this over three years.
  • Coordinated marketing efforts for mental health services.
  • Achieved 13 job placements for veterans.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Clear understanding of team leadership and budget management as well as risk assessment training.
  • Within Miscellaneous, senior Veteran Services Program Support Specialist and outstanding performer in workflow optimization and vendor management.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Boosted overall impact by 85%.

Accomplishments

  • Collaborated with Veteran Affairs to boost claims approval rates by 32%, positively impacting 12 veterans across underserved regions.
  • Streamlined the referral process to community resources, reducing barriers to entry for veterans by 25% and increasing service engagement.
  • Created crisis intervention strategies tailored to veteran needs, achieving 46% effectiveness in mitigating high-risk scenarios.
  • Provided veteran-specific job placement workshops, yielding an employment match success rate of 23% over 18 months.
  • Delivered public presentations on veteran benefits that generated a 72% increase in awareness and event attendance.
  • Collected and analyzed veteran service program data, producing actionable reports that improved service outcomes by 49%.
  • Monitored key performance indicators of veteran outreach programs, leading a 72% improvement in measurable outcomes by refining service delivery.
  • Facilitated veteran employment goals, achieving a job retention rate increase by 47% within Miscellaneous over a 18 months-month period.
  • Initiated process improvements in veteran case file documentation, reducing administrative error rates by 72% and consolidating veteran histories for accuracy.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Veteran Entrepreneur's Business Network (VEBN)
  • Operation Enduring Gratitude
  • Freemason
  • American Marketing Association
  • Society for Human Resource Management (SHRM) – Veteran Hiring Initiatives
  • Society of Women Engineers
  • Veterans of Foreign Wars (VFW)
  • National Veterans Small Business Coalition (NVSBC)
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • Project Management Professional (PMP)
  • Mental Health First Aid (MHFA) - Veteran Focus Brightline
  • Society for Human Resource Management Certified Professional (SHRM-CP) - Veteran Focus Lakeside Partners
  • Certified Rehabilitation Counselor (CRC) - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Social Work Case Management Certification Lakeside Partners
  • Certified Community Resource Specialist - Veterans (CRS-V) initiative
  • Veteran Support Specialist Certificate Brightline
  • Certified Peer Specialist - Veterans (CPS-V) metric

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