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Skills

  • Excel in category
  • Time management skills
  • Credit and collections
  • Business Development
  • Team management
  • Accounts payable/receivable
  • Microsoft Office
  • Results-oriented
  • Tax preparation
  • Bilingual in Japanese

Work Experiences

  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Was in charge of financial documents like expense reports and invoices.
  • Addressed resource bottlenecks.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Used quality controls to monitor process test accuracy.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Accommodated all patient needs.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Achieved a reduction in no-shows over 3 months.
  • Kept meticulous records of office inventories and ordered additional supplies for $2.

Summaries

  • Opportunity to learn German was pursued in order to improve support for standard populations.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Strengths in performance reporting and project management backed up by Customer Service training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Detail-oriented and knowledgeable Surgical Scheduler Coordinator with strong multitasking and organizational skills who can complete patient-facing and office-based tasks.
  • Trained in Adobe Creative Suite and possesses exceptional cross-functional collaboration abilities.

Accomplishments

  • Updated patient databases with correct surgery details, reducing discrepancies in patient records by 52%.
  • Developed and implemented an optimized scheduling system, cutting patient wait times by 72% and improving resource allocation.
  • Utilized patient management software to reduce instances of double-bookings and scheduling conflicts by 35%.
  • Collaborated with 2 surgeons and physicians to arrange surgery schedules accommodating 18% of emergency add-ons without impacting pre-scheduled procedures.
  • Utilized electronic medical record (EMR) systems to accurately document and track surgical procedures, enhancing workflow efficiency by 37%.
  • Resolved product issue through consumer testing.
  • Ensured accuracy of procedural and billing codes for 4 surgeries per day, reducing claim denials by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly audited surgery scheduling workflows, identifying and resolving process inefficiencies, improving overall scheduling accuracy by 46%.
  • Reduced scheduling errors by 29% through cross-training team on new scheduling software.

Affiliations

  • Health Care Administrators Association (HCAA)
  • Healthcare Quality Professionals Network
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Patient Satisfaction and Experience Council
  • International Council of Nurses
  • National Association of Healthcare Access Management (NAHAM)
  • Electronic Health Record (EHR) Implementation Team
  • The Healthcare Leadership Council (HLC)
  • Association of Information Technology Professionals

Certifications

  • CompTIA Network+
  • Healthcare Documentation Specialist Certification – Association for Healthcare Documentation Integrity (AHDI)
  • HIPAA for Health Care Providers Certification – method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Certificate in Medical Office Administration with Surgical Practice Specialization – system
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)

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