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Skills

  • Team management
  • Business operations
  • Supervision
  • Pet charting information
  • Microsoft Office
  • New construction and renovation
  • Quick learner
  • Bilingual in Mandarin
  • Process improvement
  • Communications

Work Experiences

  • Went 10 days without a safety accident by safely erecting scaffolding, gang ladders, perimeter railings, fall protection, and temporary covers.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Interpreted work orders and read print drawings to review specified results with the client.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a satisfaction rate of 42%.
  • Communicated the project timeline to consumers and supervisors to ensure on-time delivery.
  • Created 7 custom-built designs that met the client's requirements.
  • Built 12 residential decks, carports, garages, and sunrooms over the course of the past year.
  • All contracted maintenance for 14 rental properties was managed by me.

Summaries

  • Time management skills, a clean driving record, and a personal toolkit are all desirable.
  • Dedicated to delivering installations that meet client requirements as well as regulatory requirements.
  • Among his accomplishments is the creation of a program app for use in the initiative industry.
  • Uses design software and systems knowledge to analyze and solve problems.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • Successful in providing technical expertise as well as creative insight to clients.
  • Complete home construction, as well as remodels and renovations, is a plus.
  • Capable of taking on unusual projects, such as method work.
  • Clients value her technical expertise as well as her creative insight.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Coordinated with clients and contractors to complete door installations for a large-scale residential development, staying within a 6 months-week schedule.
  • Documented and resolved procedure which led to process.
  • Selected appropriate door materials that led to 28% decrease in customer maintenance call-backs and improved long-term durability.
  • Trained and mentored 10 new team members on installation techniques, safety regulations, and use of tools, contributing to a 31% reduction in site accidents.
  • Handled high-profile installation projects, such as working on Raleigh iconic landmarks, ensuring premier craftsmanship and client satisfaction.
  • Managed door replacement projects for 10 large commercial facilities, ensuring minimal downtime and meeting or exceeding project deadlines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated the roll-out of a job tracking system that allowed for real-time monitoring of progress, reducing project delays by 57% across all job sites.
  • Applied weatherproofing techniques that helped customers reduce air transmission, resulting in an estimated annual savings of $2 on energy bills.
  • Completed installation of custom pivot doors in Phoenix as part of a luxury home renovation, delivering top-tier customer satisfaction and aesthetics.

Affiliations

  • National Contractors Association (NCA)
  • National Association of Home Builders (NAHB)
  • Certified Door and Hardware Installer (CDHI)
  • Jaycees
  • National Fire Protection Association (NFPA)
  • Lions Club
  • International Association of Certified Home Inspectors (InterNACHI)
  • National Federation of Independent Business (NFIB)
  • Rotary International
  • Association for Supply Chain Management (APICS)

Certifications

  • Fire Door Inspector Certification from Intertek
  • Apple Certified Associate (ACA)
  • ServSafe
  • Construction Skills Certification Scheme (CSCS) Card
  • SHRM Certified Professional (SHRM-CP)
  • OSHA 10-Hour Construction Safety and Health Certification
  • Cisco Certified Network Associate (CCNA)
  • Window, Door & Skylight Installer Certification from Lakeside Partners
  • Certified Passive House Installer (CPHI)
  • Building Trades Journeyman Certification

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