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Skills

  • Time management
  • Business Planning
  • Process improvement
  • Negotiation
  • Vendor negotiation
  • Communications
  • Customer service excellence
  • Employee performance evaluation
  • Analytical skills
  • Team Leadership

Work Experiences

  • Oversaw a group of 9 procedure associates who dealt with the department's daily and complex requirements.
  • Achieved a 44% decrease in error rates.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created method and procedure reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Increased productivity by 15% while lowering staffing and operational costs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Risk assessment, data analysis, and cross-functional collaboration are all well-trained.
  • Dedicated to providing high-quality services and products.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Develop strategic business partnerships and relationships.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Accomplished Gas Station Manager skilled in developing marketing strategies that grew non-fuel sales by 24% in one year, enhancing the station’s profit margins.
  • Expertise in technology and product development.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Bringing 2 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Provided coaching and performance feedback to a team of 7 employees, resulting in a 73% improvement in staff efficiency and morale.
  • Collaborated with team of 15 in the development of framework.
  • Led the installation of automated payment systems, allowing for a 83% faster customer service experience, improving satisfaction rates.
  • Reduced inventory shrinkage by 65% by implementing advanced stock management software and tighter tracking systems.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an employee performance tracking system, which led to 19% more accountability and long-term customer satisfaction.
  • Partnered with food service vendors to introduce hot food options, increasing store traffic and ancillary sales by 76%.
  • Facilitated regular safety training for employees, leading to 11 consecutive injury-free months at the station.
  • Resolved product issue through consumer testing.
  • Established strong vendor relationships to secure priority delivery schedules during fuel shortages, maintaining 22% inventory levels.

Affiliations

  • National Association of Convenience Stores (NACS) Member
  • Association for Convenience & Fuel Retailing (AFCR)
  • Society for Human Resource Management (SHRM) Member
  • International Association of Administrative Professionals
  • International Institute of Business Analysis (IIBA)
  • Certified Retail Manager (CRM) Lean
  • Association for Computing Machinery
  • Institute of Supply Management (ISM) - Supply Chain Management Member
  • Society of Human Resource Management
  • Professional Retail Store Maintenance Association (PRSM) Member

Certifications

  • Customer Service Manager Certification - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hazardous Materials Manager (CHMM) - Atlanta
  • Certified Transportation Professional (CTP) - National Private Truck Council (NPTC)
  • CompTIA A+ Technician
  • Certified in Safety Management (CSM) - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
  • SHRM Certified Professional (SHRM-CP)

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