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Skills

  • Financial Management
  • Supervision
  • Data-driven decision making
  • Communications
  • Sales and marketing
  • Safety regulation compliance
  • Conflict resolution
  • Business Administration
  • Supply Chain Management
  • Inventory management

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Achieved an average increase of 19%.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved a 2021 award for Best Managed Gas Station.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Oversaw a group of 9 procedure associates who dealt with the department's daily and complex requirements.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Within Miscellaneous, senior Gas Station Manager and outstanding performer in strategic planning and budget management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Gas Station Manager who is proactive and meticulous, with over 12 years of experience in the program industry.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Orchestrated in-store sales events, leading to a 43% sales uplift in retail goods over the quarter.
  • Resolved product issue through consumer testing.
  • Coordinated with external vendors to mitigate supply chain disruptions, preventing inventory shortages and ensuring consistent product availability.
  • Collaborated with regional management to roll out dynamic fuel pricing strategies, leading to a 74% boost in fuel sales during off-peak hours.
  • Facilitated regular safety training for employees, leading to 11 consecutive injury-free months at the station.
  • Provided coaching and performance feedback to a team of 7 employees, resulting in a 73% improvement in staff efficiency and morale.
  • Implemented training programs resulting in 54% increase in cross-selling of gas station services and in-store products.
  • Implemented a fuel loyalty program that increased recurrent customer visits by 61% within 18 months, boosting overall sales.
  • Improved customer complaint resolution times by 62%, leading to a 18% increase in positive customer feedback.
  • Successfully managed team to maintain a 51% monthly achievement rate in customer experience key performance indicators (KPIs).

Affiliations

  • Retail Compliance Association (RCA) Certification
  • Society of Human Resource Management
  • National Association for Retail Managers (NARM)
  • National Retail Federation (NRF) Member
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM) Member
  • Certified Convenience Store Manager (CCSM) through NACS
  • Toastmasters
  • Association for Convenience & Fuel Retailing (AFCR)
  • Society of Women Engineers

Certifications

  • Hazmat Awareness Certification - Summit Group
  • Customer Service Manager Certification - method
  • Certified Logistics Technician (CLT) – Manufacturing Skill Standards Council (MSSC)
  • Professional Certified Marketer (PCM) - American Marketing Association
  • CompTIA Network+
  • Certified Convenience Store Manager (CCSM) - method
  • Certified Fuel Dispensing Technician - Columbus
  • Certified Emergency Manager (CEM) - International Association of Emergency Managers (IAEM)
  • First Aid/CPR Certified
  • Certified Food and Beverage Executive (CFBE) - framework

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