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Skills

  • Audience seating management
  • Relationship development
  • Budgets
  • Collaboration with creative teams
  • Event coordination and logistics
  • Patron engagement
  • Data-driven decision making
  • Regulatory compliance
  • Facility maintenance
  • Budget management for small-scale events

Work Experiences

  • Checked tickets for authenticity and suitability for the event in question.
  • Collected and analyzed data.
  • Assisted stage crew with set changes during live performances, ensuring flawless transitions between scenes.
  • Created promotional materials.
  • Assisted stage crew with set changes.
  • Accounted for over $12 in revenue.
  • Transported Asana to three years customer locations.
  • Collaborated with front-of-house and backstage teams.
  • Coordinated theater rentals for 18 local organizations.
  • Created and presented pre-show announcements to audiences, fostering a professional and welcoming atmosphere.

Summaries

  • Committed to creating smooth, unforgettable theater experiences for all patrons, ensuring timely event coordination and exceptional service.
  • Consistently received positive feedback.
  • Accomplished in community outreach.
  • Looking forward to putting my relationship-building and communication skills to use in my new role at Cedar Works.
  • Within Miscellaneous, senior Theater Staff Member and outstanding performer in client relations and quality assurance.
  • Usher was a hard worker who prioritized team productivity and customer satisfaction.
  • Accomplished professional praised for maintaining accuracy in ticket sales.
  • Boosted daily sales by 16%.
  • Achieved a 47% positive feedback rating from theater patrons.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with creative direction teams to improve audience engagement, resulting in increased ticket sales by 81% for season 2016.
  • Boosted membership conversion rates by leading targeted campaigns, resulting in 4 new members in under several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked inventory and managed sales at concession stands, minimizing product shortage and waste by 63% across several months.
  • Resolved customer disputes related to seating or ticketing, maintaining a 43% guest satisfaction rate.
  • Trained and guided 6 new hires in theater operations, safety procedures, and customer service protocols.
  • Maintained the cleanliness of the theater during and after events, receiving positive feedback on venue upkeep from 64% of patrons.
  • Initiated and carried out successful promotional campaigns in partnership with local businesses, increasing community attendance by 52% over the past year.
  • Reduced running costs by introducing an efficient concessions restocking schedule, saving the theater 16 in monthly expenses.
  • Collaborated with the front-of-house team to accommodate seating preference requests, improving overall guest experience scores by 78%.

Affiliations

  • Toastmasters
  • Local Actors and Stage Union (ACTRA or AEA) Phoenix Chapter
  • National Council for Drama Theatre Education
  • Volunteer at method
  • Museum, Theatre & Performing Art Professionals Network
  • Stage Management Association (SMA)
  • Project Management Institute
  • New York Theatre Workshop Affiliation
  • Association of Arts Administration Educators (AAAE)
  • American Marketing Association

Certifications

  • Movie Theater Management Certificate – Beacon Labs
  • CompTIA Network+
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Certified Usher – metric
  • Certified Box Office Manager – Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • The National Association of Concessionaires (NAC) Certification
  • Certificate in Performance Production Management – initiative
  • SHRM Certified Professional (SHRM-CP)
  • Basic Fire and Safety Training – Occupational Safety and Health Administration (OSHA)

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