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Skills

  • First Aid/CPR
  • Collaboration between operations and R&D
  • Business operations
  • Workflow Optimization
  • Business Development
  • Employee scheduling
  • Team building
  • Budget management and forecasting
  • Operational improvement
  • Conflict resolution

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased profits by 5% in one year through a restructure of the business line.

Summaries

  • Veteran PM Operation Supervisor with exceptional project management and client relations abilities.
  • PM Operation Supervisor who is forward-thinking and knows a lot about strategic planning.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • In developing policies, managing initiative activities, and taking spearheaded, be strategic.
  • Dedicated to providing excellent initiative services and efficient conflict resolution.
  • Well-versed in data analysis and a stickler for deadlines.
  • Achieved 20% improvement through effective resource allocation.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • PM Operation Supervisor with 5 years of successful stakeholder engagement and cross-functional collaboration experience.

Accomplishments

  • Introduced project management methodologies that reduced burn-out rate by 43% and increased on-time project delivery by 35%.
  • Orchestrated a 3-week sprint cycle involving 14 teams, improving internal communication and reducing misalignments by 21%.
  • Resolved product issue through consumer testing.
  • Led a logistics optimization project that resulted in a 18% increase in on-time deliveries within 18 months.
  • Documented and resolved process which led to initiative.
  • Monitored and adjusted operational KPIs across 13 manufacturing locations, increasing overall effectiveness by 68%.
  • Designed an operational roadmap that improved team efficiency, reducing project lead times by 4 weeks for Microsoft Excel.
  • Supervised the successful rollout of Workday tool that improved efficiency by 45% and reduced errors by 35% in daily operations.
  • Led a cross-functional task force of 3 business units, delivering results 15 weeks ahead of schedule by aligning priorities.
  • Devised and managed a talent development program improving team performance by 49% by focusing on individualized mentorship.

Affiliations

  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • Lean Construction Institute (LCI)
  • Institute for Supply Management (ISM)
  • International Association for Contract & Commercial Management (IACCM)
  • Freemason
  • Logistics and Supply Chain Association (LSCA)
  • Association for Operations Management (APICS)
  • National Association of Social Workers
  • Global Supply Chain Council (GSCC)

Certifications

  • Procurement and Sourcing Leadership Certification - initiative
  • Lean Six Sigma Green Belt Certification - system
  • Certified Business Operations Professional (CBOP) - process
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Logistics, Transportation and Distribution (CLTD) – framework
  • SAP Certified Application Associate - metric
  • Manager of Quality/ Organizational Excellence Certification (CMQ/OE) - category
  • Certified Procurement Operations Specialist - process
  • Google Project Management: Professional Certificate - system

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