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Skills

  • Operational improvement
  • Establishing rapport with pediatric patients
  • Administrative support
  • Customer service
  • Organization
  • Event planning for therapeutic milestones
  • MS Office
  • Child Psychology Basics
  • Behavioral observation and reporting
  • First Aid/CPR

Work Experiences

  • Collaborated with clinicians to assess emotional well-being of patients.
  • Assisted in the implementation of a new peer support program.
  • Created documentation of patient treatment plans, changes in treatment, progress, and outcome evaluations to help with recordkeeping.
  • Collaborated with clinicians to assess emotional well-being of patients pre- and post-procedure, contributing to the development of more personalized care plans.
  • Kept my method knowledge up to date by doing stakeholder engagement and quality assurance.
  • Planned and organized exercise programs and recreational activities to help participants' physical and emotional health.
  • Assisted in preparing educational content for parents, surpassing distribution goals by educating 4 families on the importance of effective communication with children undergoing medical treatment.
  • Addressed individual needs.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted children in understanding their diagnosis.

Summaries

  • Team leadership in category settings and quality assurance in stakeholder engagement settings.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Expert in developing a wide range of social and physical activities based on individual needs and abilities.
  • Advocated for pediatric patients’ emotional well-being.
  • Achieved a 46% drop in anxiety during medical procedures.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Professional system with experience delivering programs that include a variety of recreational activities that are tailored to the needs, abilities, and interests of individuals.
  • Adept at collaborating with Child Life Specialists and medical teams to ensure the emotional and developmental needs of 9 children are met. Improved patient understanding of diagnoses and treatment procedures.
  • Motivating leader who has built and managed procedure teams in the past.

Accomplishments

  • Reduced procedural pain perception for 2 patients by integrating distraction tools such as toys and visual stimuli in pre- and post-operative settings.
  • Led daily therapeutic playroom sessions that served up to 9 children, helping them acclimate to the hospital environment and improve coping skills.
  • Led grief support activities for siblings of patients, helping 6 families process emotional distress following critical diagnoses or losses.
  • Collaborated across departments to introduce an anxiety-reduction protocol for pediatric patients undergoing surgery, leading to a 39% increase in cooperation during pre-op.
  • Spearheaded a family-centered care initiative that resulted in increased parent engagement by 64% during their child's hospital stay.
  • Provided crisis intervention support during medical procedures, aiding 4 families in managing emotional distress through trauma-informed practices.
  • Worked in tandem with pain specialists to develop comfort positioning methods for blood draws, resulting in a 76% reduction in patient anxiety and discomfort.
  • Implemented a training curriculum focused on empathy and child-friendly communication for new staff and volunteers, improving patient feedback by 58%.
  • Played an active role in end-of-life care planning discussions, offering emotional support for 18 families and helping incorporate child-friendly language into care pathways.
  • Reduced procedural anxiety by 53% for pediatric patients through relaxation interventions such as breathing exercises and guided imagery during routine IV placements.

Affiliations

  • Member of the Society of Pediatric Psychology, aligning psychosocial care plans with child psychology principles in healthcare settings.
  • Intern with Global Alliance for Health and Social Care, supported emotional and psychosocial needs of pediatric patients from international communities.
  • Certified in Trauma-Informed Care Training by category, improving care delivery for children affected by adverse childhood experiences.
  • Committee member for local developmental support group in Phoenix, specializing in play interventions for children from underserved communities.
  • Member of the Association of Child Life Professionals (ACLP), maintaining best practices in therapeutic interventions for children and families.
  • Led volunteer efforts at Ronald McDonald House, creating supportive programming for families with hospitalized children.
  • Member of the National Association for the Education of Young Children (NAEYC), focusing on developmentally appropriate practices for children in medical settings.
  • Member of the International Play Association (IPA), promoting educational play activities catered to children with special medical needs.
  • Intern with process, developing educational and sensory play interventions tailored to children with developmental delays.
  • Volunteer with Camp Sunshine, providing recreational programs and emotional support for children with life-threatening illnesses.

Certifications

  • Certified Family Support Specialist (CFSS) - National Federation of Families
  • Basic Life Support (BLS) Certification – American Heart Association
  • Trauma & Resilience Certification - initiative
  • Child and Adolescent Needs and Strengths (CANS) Certification – system
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Mindfulness-Based Stress Reduction (MBSR) Teaching Certification - method
  • Certified Parent Coach - Parent Coach International
  • CompTIA Security+

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