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Skills

  • Process improvement
  • Relationship development
  • Problem resolution
  • Forecasting model optimization
  • Business Case Development
  • Agile project management methodologies
  • CCTV
  • Team building
  • Operational scaling strategies
  • Security systems

Work Experiences

  • Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
  • Entered customer data into the QuickBooks system, ensuring that financial and personal information was kept safe.
  • Studied existing procedures and policies to provide optimal leadership to employees and procedure operations when filling in for absent managers.
  • Improved the overall efficiency and productivity of the team.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every two years.
  • Grand openings for new stores were coordinated and launched by me.
  • On-site staff training was facilitated, and processes and procedures were developed to improve accuracy.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Performance reporting in method settings and stakeholder engagement in risk assessment settings.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Miscellaneous student seeking hands-on experience through an internship in risk assessment.
  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • Interim Program Manager with process improvement and risk assessment abilities.
  • Interim Program Manager is a hardworking and dependable Interim Program Manager who excels at project management and data analysis.
  • Results-oriented Miscellaneous professional with stakeholder engagement, project management, and performance reporting strengths.
  • Active leader with excellent communication and collaboration skills.
  • Dedicated management professional with 16 years of experience in category of business.

Accomplishments

  • Devised an innovative budgetary control process that cut down on unforeseen expenditure by $11, continuously keeping finances in check across 9 programs.
  • Developed a project governance strategy that streamlined decision-making processes, reducing approval times by 67% across all project phases.
  • Negotiated vendor contracts worth over $6, securing more favorable terms and ensuring program stays within budget by 18%.
  • Launched Jira, which resulted in an expansion of company services to Seattle and contributed to a 41% profit margin increase over 18 months.
  • Collaborated with product to customize reporting dashboards, resulting in 3% faster access to program metrics and improved decision-making.
  • Led and mentored a team of 12 project managers, resulting in the smooth delivery of 16% of projects on time and within budget.
  • Re-engineered time-tracking systems to offer real-time program info, slashing administrative overhead by 29% and increasing productivity.
  • Directed the successful execution of 5 Agile sprints for Workday, leading to feature enhancements delivered 12% faster than anticipated.
  • Orchestrated conflict resolution sessions between multiple departments, preventing project postponement and restoring team collaboration, leading to 11% recovery of lost time.
  • Champion of change management, collaboratively developing and implementing process improvements that resulted in 50% increase in project success rates.

Affiliations

  • Participant, PMI Global Congress 2018
  • Certified Risk Management Professional (PMI-RMP), Issued 2022
  • Panelist, Agile in Government Summit, 2021
  • Liaison Officer, PMI Chapter from Raleigh, 2018 - 2019
  • Certified ScrumMaster (CSM) Certification, Scrum Alliance, Issued 2017
  • Fellow, Institute of Leadership & Management (ILM), 2018
  • Member, Business Agility Institute 2016 - Present
  • Mentor, Project Management Institute Educational Foundation (PMIEF), 2023
  • Board Member, Project Management Association of Denver, 2019 - 2016
  • Recipient, PMI Young Professional Award, 2023

Certifications

  • Certified Associate in Project Management (CAPM) - PMI
  • Certified Professional in Training Management (CPTM) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • American Academy of Financial Management (AAFM)
  • ServSafe
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Public Accountant (CPA)
  • MBA with a focus in Project Management – method
  • SHRM Senior Certified Professional (SHRM-SCP)

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