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Skills

  • RFI Scanners
  • Key Performance Indicators (KPI) analysis
  • Data-driven decision making
  • Inventory management
  • Contract development and management
  • Problem resolution
  • Implementation of project management tools (e.g., process, procedure)
  • Cross-functional team coordination
  • Operational scaling strategies
  • Cost Analysis and Reduction Strategies

Work Experiences

  • Studied existing procedures and policies to provide optimal leadership to employees and procedure operations when filling in for absent managers.
  • Increased productivity by coordinating schedules and making appointments.
  • Increased sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Spearheaded the reorganization of various departments in order to increase productivity.
  • Created 6 months schedules for Interim Program Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Was in charge of a team of 17 program professionals who were tasked with meeting the needs of stakeholder engagement.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.

Summaries

  • Strong technical skills and experience in cross-functional collaboration.
  • Expert in process with a strong aptitude for launched and coordinated.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Active leader with excellent communication and collaboration skills.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Interim Program Manager is capable of producing high-quality procedure work.
  • Excellent organizational, multitasking, and problem-solving skills. Service-oriented and performance-driven.
  • Scrum Master certified
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Proficient in promoting framework by leveraging quality assurance and data analysis knowledge.
  • Dedicated management professional with 16 years of experience in category of business.

Accomplishments

  • Devised an innovative budgetary control process that cut down on unforeseen expenditure by $11, continuously keeping finances in check across 9 programs.
  • Spearheaded pre-launch risk assessments that saved $5 in potential set-back costs by proactively identifying and addressing key vulnerabilities.
  • Implemented a project risk matrix that identified and addressed key bottlenecks ahead of schedule, achieving a 10-month early project completion.
  • Developed a strategic risk management dashboard used by sales, effectively reducing response time to critical concerns by 42%.
  • Developed a project governance strategy that streamlined decision-making processes, reducing approval times by 67% across all project phases.
  • Successfully onboarded and managed a cross-functional team of 11, driving the completion of key milestones ahead of schedule by three years.
  • Reduced project delivery risks by 45% through hands-on leadership in quality assurance and comprehensive risk mitigation efforts.
  • Initiated bi-weekly stakeholder review meetings that improved feedback loops and enhanced user satisfaction by 78%.
  • Rolled out contingency plans during resource shortfalls, preserving operational continuity and averting potential losses of at least $15.
  • Facilitated enterprise-wide ERP system implementation, reducing software deployment time by 17% and realizing full functionality within two years.

Affiliations

  • Liaison Officer, PMI Chapter from Raleigh, 2018 - 2019
  • Certified ScrumMaster (CSM) Certification, Scrum Alliance, Issued 2017
  • Participant, PMI Global Congress 2018
  • Part-time Instructor, method, Agile Project Management Programs, 2016
  • Participant, PMI Virtual Experience Series 2022
  • Volunteer Judge, Global PMI Project Awards, 2020
  • Certified Program Management Professional (PgMP), PMI, Certified 2024
  • Attendee, International Project Management Day Conference, 2021
  • Active member, Project Management Institute (PMI), 2018–Present
  • Mentor, Project Management Institute Educational Foundation (PMIEF), 2023

Certifications

  • Certified Professional in Training Management (CPTM) - Cedar Works
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Strategic Decision and Risk Management Certificate – initiative
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • Management of Portfolios (MoP) Practitioner – Axelos
  • SHRM Certified Professional (SHRM-CP)
  • Program Management Professional (PgMP) - Project Management Institute (PMI)
  • Advanced Risk Management Certification – initiative
  • Certified Business Analysis Professional (CBAP)
  • Certified ScrumMaster (CSM) – Scrum Alliance

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