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Skills

  • Project organization
  • Customer Satisfaction Enhancement
  • Budget management and forecasting
  • Employee coaching and mentoring
  • Cost reduction strategies
  • System equipment
  • Profitability analysis
  • Business operations
  • Needs assessments
  • Supervision

Work Experiences

  • Achieved results within 6 months.
  • Advised C-level executives on resource allocation and workflow optimization strategies, resulting in an additional $17 in savings during 2017.
  • Created a process map to identify bottlenecks and propose solutions to improve operational efficiency.
  • Achieved a 18% increase in service output.
  • Championed an initiative to foster a continuous improvement mindset, which successfully reduced defect rates in product lines by 82% over 2015.
  • Increased annual revenue by 5% by recommending improvements in program efficiency.
  • Boosted overall productivity.
  • Achieved 9 savings in annual operational costs.
  • Collaborated with marketing to restructure workflows, reducing lead times from 4% to 11% within several months.
  • Collaborated with operations to restructure workflows.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • 11 years of Miscellaneous industry success from a seasoned business analyst.
  • Performance Improvement Consultant is a multi-talented Performance Improvement Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved higher quality control.
  • Achieved project completion rate increases of 22%.
  • Experienced in applying past lessons to future decision-making.
  • Achieved up to 69% reductions in operational costs.
  • Achieved service-level adherence.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Within Miscellaneous, senior Performance Improvement Consultant and outstanding performer in client relations and quality assurance.

Accomplishments

  • Benchmarked team performance against industry standards, enabling a 51% improvement in overall operational efficiency in Miscellaneous.
  • Delivered a ITIL-based lean improvement initiative that resulted in a 65% improvement in operational throughput.
  • Analyzed performance data and provided actionable insights, resulting in a 42% increase in efficiency across multi-department workflows.
  • Optimized performance metrics and introduced benchmarking strategies that saved 12 hours in manual report generation each quarter.
  • Implemented feedback loops and regular performance review cycles that led to a 82% increase in accountability and output consistency.
  • Conducted detailed gap analysis and implemented solutions that improved time-to-market by 18 weeks in cross-functional collaboration.
  • Introduced best practices for time management across multiple ongoing projects, ensuring all deadlines were met and increasing on-time delivery rates by 58%.
  • Provided coaching and feedback to underperforming team members, resulting in a 30% increase in employee productivity.
  • Collaborated with leadership teams to roll out key continuous improvement efforts, increasing operating efficiency by 55% across 12 departments.
  • Resolved product issue through consumer testing.

Affiliations

  • American Production and Inventory Control Society (APICS) – CPIM Certification
  • Society for Human Resource Management (SHRM)
  • American Society for Quality (ASQ) – Certified Six Sigma Black Belt
  • American Institute of Industrial Engineers (AIIE)
  • Rotary International
  • Freemason
  • Society of Industrial and Organizational Psychology (SIOP)
  • Association for Computing Machinery
  • Project Management Institute (PMI) – PMP Certification
  • Consortium for Advanced Management International (CAM-I)

Certifications

  • Certified Agile Project Manager (ICP-APM)
  • Certified Lean Specialist (CLS)
  • CompTIA Network+
  • KPI Professional Certification
  • Professional in Business Process Management (P-BPM)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Kaizen Practitioner Certification
  • Organizational Development Certification Program (ODCP)
  • Corporate Performance Management Professional (CPMP)
  • Lean Six Sigma Black Belt (LSSBB)

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