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Skills

  • Category equipment
  • MS Office
  • Client follow-up and case monitoring
  • Communications
  • Client Satisfaction Improvement Strategies
  • Financial literacy education strategies
  • Customer service
  • Conflict resolution with stakeholders
  • Report monitoring
  • Team management

Work Experiences

  • Advised on fair housing rights and violations, helping clients secure remediation for discriminatory lending practices.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Achieved retention over 9 years.
  • Coached clients for three years.
  • Assisted a Denver community.
  • Achieved a 81% reduction in eviction rates among clients by negotiating new lease terms and subsidy approvals with landlords.
  • Contributed to a 59% reduction in homelessness.
  • Assisted in the creation of a regional homelessness prevention initiative, contributing to a 67% reduction in homelessness in Raleigh.
  • Achieved success across Boston.

Summaries

  • Adopted a hands-on, empathetic coaching approach.
  • Achieved a 60% reduction in client debt.
  • Assisted over 55% of veteran clients.
  • Adept at restructuring client mortgage terms.
  • Advocated for housing reforms.
  • Achieved average household cost savings of $16 for clients in Raleigh.
  • Achieved results within 15 months.
  • Adept at comprehensive credit and loan analysis.
  • Action-oriented professional with a proven track record.
  • Housing Counselor with a goal-oriented, forward-thinking, and resilient mindset.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Organized 3 community housing fairs, connecting at-risk residents with resources that increased housing retention by 16%.
  • Facilitated workshops on renter’s rights, attended by 11 tenants, leading to increased understanding of tenant-landlord laws.
  • Successfully lobbied for city-wide rental code updates, improving living conditions for over 10 tenants in 2023.
  • Resolved product issue through consumer testing.
  • Partnered with legal aid providers to resolve disputes, protecting 5 tenants from wrongful eviction threats.
  • Provided personalized homeownership coaching for 18 families, resulting in 34% loan approval rate improvement over 18 months.
  • Collaborated with financial institutions to offer custom mortgage solutions, leading to 11 homeowners achieving debt reduction and stability.
  • Implemented housing counseling client database management system, reducing data processing time by 63%.
  • Coordinated with municipal agencies to aid vulnerable populations in securing housing vouchers, leading to a 59% increase in housing placements.

Affiliations

  • American Society of Safety Professionals
  • Association of Credit Counseling Professionals (ACCPros)
  • National Coalition for Homeless Veterans (NCHV)
  • Lions Club
  • Low-Income Housing Tax Credit (LIHTC) Practitioners Forum
  • National Fair Housing Alliance (NFHA)
  • Mortgage Bankers Association (MBA) – Affordable Housing Initiative
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Local Housing Assistance Partnership (LHAP) Advisory Board

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Affordable Housing Management Specialist
  • Certified Foreclosure Prevention Counselor
  • SHRM Certified Professional (SHRM-CP)
  • Certified Fundraising Executive (CFRE)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certification in Housing and Urban Development (HUD) Program Compliance
  • Certified Mortgage Advisor (CMA)

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