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Skills

  • Transcription and dictation
  • Executive presentations
  • Project Planning
  • Presentation design
  • Report development
  • Recordkeeping
  • Travel planning
  • Paperwork drafting
  • Bookkeeping
  • Database administration

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Developed and implemented records handling standard operating procedures.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Improved customer service ratings by 10% by training 18 new employees on proper phone handling techniques.
  • Oversaw 16 calendars in order to coordinate meetings, appointments, and events strategically.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Used Workday to write a variety of letters, reports, and other documents.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 9 ring.

Summaries

  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Dedicated to keeping track of program data, creating program reports, and process improvement.
  • Expert at multitasking in a fast-paced environment.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Administrative Services Specialist is a dependable and enthusiastic Administrative Services Specialist with 9 years of front desk management experience.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Tableau expert with exceptional process improvement and typing abilities.

Accomplishments

  • Implemented new employee onboarding process, reducing orientation time by 37% and improving employee acclimatization.
  • Monitored and analyzed monthly expenses, developing cost-saving initiatives that reduced annual administrative costs by $3.
  • Collaborated with team of 13 in the development of metric.
  • Managed travel and expense reports for 3 executives, ensuring compliance with company policies and reducing report errors by 25%.
  • Developed and implemented process improvements for office equipment maintenance, extending the lifespan and reducing repair costs by $11.
  • Spearheaded cross-departmental workflows that resulted in 33% improvement in project completion timelines.
  • Streamlined visitor management process for the office, upgrading the client experience and reducing wait times by 16% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Rolled out a comprehensive inventory management system, decreasing office supply reorder frequency by 34%.
  • Designed a paperless storage system for receipts and invoices, improving financial reporting accuracy and reducing errors by 58%.

Affiliations

  • American Medical Informatics Association
  • Jaycees
  • Toastmasters
  • Enterprise Resource Planning (ERP) Professionals Group
  • International Facility Management Association (IFMA)
  • Business Process Improvement Group
  • International Association of Administrative Professionals (IAAP)
  • Association of Corporate Travel Executives (ACTE)
  • National Contract Management Association (NCMA)
  • American Marketing Association

Certifications

  • Office Management Professional (OMP) - process
  • Certified Administrative Professional (CAP) – Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Analyst (CDA) - Meridian, Salesforce, 2018
  • Certified Facility Manager (CFM) - procedure, 2019
  • Certified Travel Associate (CTA) - Travel Institute, 2018
  • CompTIA Security+

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