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Skills

  • Complaint resolution with a focus on customer satisfaction
  • Customer Loyalty Program Implementation
  • Customer service
  • Operational improvement
  • ServSafe
  • Cash register balance accuracy
  • POS System Operation and Troubleshooting
  • Allergen awareness and dietary accommodations
  • Promotional event participation
  • Event-specific food service preparation

Work Experiences

  • Achieved compliance with Six Sigma standards.
  • Contributed to smoother transactions during rush hours.
  • Assisted in cross-promoting nearby vendors.
  • Achieved 61% sales increase over 2017.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Consistently maintained a clean workstation.
  • Prepared food in batches using standard recipes.
  • Accommodated special dietary requirements.
  • Created displays for new products or seasonal offerings, leading a 41% increase in sales during the promotion.
  • Contributed to the creation of efficient work shifts.

Summaries

  • Achieved consistency for 13 consecutive shifts.
  • Achieved a consistent customer satisfaction rating of 16% by focusing on efficient, personalized food and beverage service.
  • Snack Bar Worker is a multi-talented Snack Bar Worker who is consistently rewarded for planning and operational improvements.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Within Miscellaneous, senior Snack Bar Worker and outstanding performer in process improvement and risk assessment.
  • Adept at enhancing the customer experience.
  • Collaborated with neighboring vendors to create attractive snack packages, leading to a 29% increase in foot traffic and cross-promotional sales.
  • Award-winning Snack Bar Worker adept at enhancing the customer experience through thoughtful upselling and personalized service.
  • Achieved a 47% reduction in customer wait times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Introduced a new point-of-sale system that reduced customer transaction times by 80%.
  • Consistently executed corporate-promoted initiatives resulting in 39% increase in snack bar sales.
  • Ensured daily sales reports were accurate by balancing cash register totals for 13 consecutive months without discrepancies.
  • Efficiently restocked shelves, refrigerators, and freezers ensuring constant product availability during high-traffic hours.
  • Spearheaded efforts to introduce healthier snack options, which led to a 27% increase in sales among health-conscious customers.
  • Standardized cleanliness protocols that improved kitchen health inspection scores to 38% compliance.
  • Reduced product waste by 84% by refining portion control and food handling practices.
  • Successfully handled up to 5 customer transactions per shift while ensuring quality service.
  • Actively contributed to a 2016 food initiative that improved overall customer satisfaction by 83%.
  • Executed inventory management using Adobe Creative Suite, leading to a 29% reduction in overstocked items.

Affiliations

  • International Association of Administrative Professionals
  • Foodservice Employees Association
  • National Association of Concessionaires (NAC)
  • National Restaurant Association (NRA)
  • National Foodservice Management Institute
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Institute of Hospitality (IH)
  • ServSafe Certification
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • Food Safety Manager Certification Summit Group
  • Occupational Safety and Health Administration (OSHA) 10-Hour Food Services Card
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Food Handler Certification Colorado
  • Certified Guest Service Professional (CGSP)
  • Salesforce
  • Certified Event Planning Professional (CEPP) - Harbor & Co.
  • Certified Public Accountant
  • CompTIA Security+

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