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Skills

  • Data entry accuracy
  • Time management
  • Communications
  • Supervision
  • Insurance pre-authorization
  • Insurance claim prevention
  • Confidential Documents Handling
  • First Aid/CPR
  • Organization
  • Front desk operations

Work Experiences

  • Assisted facility in adjusting staffing levels in real-time.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Clarified pre-procedure expectations.
  • Decreased registration time by 85% during holiday seasons.
  • Accurately identified and flagged over-6 fraudulent or incomplete patient insurance entries per month, safeguarding against billing discrepancies.
  • Developed streamlined patient registration procedures that ensured consistent documentation accuracy, reducing rejected claims by $3 annually.
  • Completed check-ins in under 9 minutes.
  • Cut training time by 35%.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Demonstrated exceptional initiative.

Summaries

  • Within Customer Service, senior ER Registration Clerk and outstanding performer in team leadership and stakeholder engagement.
  • Committed to confidentiality in managing sensitive medical information.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Trained in ServiceNow and possesses exceptional risk assessment abilities.
  • Strengths in stakeholder engagement and workflow optimization backed up by Customer Service training.
  • Accomplished ER Registration Clerk, recognized for improving patient satisfaction through an innovative feedback system that increased ratings by 74% by the end of 2019. Strong leadership and communication skills.
  • Balanced high-volume registrations.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of team leadership and vendor management as well as quality assurance training.

Accomplishments

  • Maintained calm and efficiency during high-pressure situations, consistently multi-tasking across patient registration, insurance verification, and first-aid tasks.
  • Coordinated the transfer of patients between departments and external facilities, ensuring an uninterrupted flow of medical information.
  • Developed and led team training sessions on new digital registration tools, reducing input errors and enhancing efficiency by 62% %.
  • Demonstrated advanced time management skills by handling 4+ patient registrations during peak emergency room operations.
  • Collaborated with team of 8 in the development of system.
  • Documented and resolved system which led to method.
  • Received commendations from supervisors for consistently meeting and exceeding registration accuracy and speed goals.
  • Managed and processed sensitive patient data in compliance with HIPAA regulations, handling 18+ critical ER cases per shift.
  • Assessed patient conditions at check-in and initiated urgent care processes, reducing critical response times by 24%.
  • Monitored departmental performance metrics and recommended process improvements to reduce registration bottlenecks by 16%.

Affiliations

  • Healthcare Quality Management Association (HQMA) – Engaged in quality management groups to improve billing accuracy and patient satisfaction.
  • Certified Revenue Cycle Specialist (CRCS) – Completed program with a focus on reducing denied claims within ER settings in 2022.
  • Emergency Nurses Association (ENA) – Collaboration partner for improving patient triage and registration procedures.
  • Lions Club
  • National Association of Health Unit Coordinators (NAHUC) – Attended workshops on ER unit coordination in 2017.
  • National Council for Behavioral Health – Attended a mental health ER session to better handle sensitive or distressing patient situations.
  • Society of Human Resource Management
  • Patient Experience Symposium Raleigh – Speaker on reducing emergency department wait times through technology.
  • The Joint Commission – Completed a hospital accreditation training program, emphasizing patient safety during the registration process.
  • Association of Information Technology Professionals

Certifications

  • Registered Health Information Technician (RHIT) Certification
  • First Aid/CPR Certified
  • Certified Healthcare Access Associate (CHAA)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Emergency Nurse (CEN)
  • Accuracy and Completion of Patient Registration (ACP) Endorsement
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Healthcare Business Consultant (CHBC)

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