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Skills

  • Medical billing practices
  • Metric equipment
  • Patient Check-in Process Optimization
  • Operational improvement
  • Time management
  • Insurance claim prevention
  • Data entry accuracy
  • Digital form management
  • Basic first aid knowledge
  • Team building

Work Experiences

  • Contributed to a 23% reduction in unauthorized data access incidents.
  • Defused escalated situations with patients.
  • Decreased registration process time by 53%.
  • Developed streamlined patient registration procedures that ensured consistent documentation accuracy, reducing rejected claims by $3 annually.
  • Collaborated with emergency room nursing and physician staff to ensure proper triage of incoming patients for prompt care according to medical urgency.
  • Created registration cheat sheets and training guides used by new clerks, cutting training time by 79%.
  • Demonstrated exceptional initiative by proposing and leading a patient registration system redesign that improved overall operational efficiency by 39% %.
  • Clarified pre-procedure expectations.
  • Collaborated with emergency room staff.
  • Aided in capacity tracking.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • For a busy system practice, a capable ER Registration Clerk capable of handling all medical administrative needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of team leadership and vendor management as well as quality assurance training.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Opportunity to learn Spanish was pursued in order to improve support for standard populations.
  • Communicated effectively with patients and staff.

Accomplishments

  • Led a successful initiative to digitize patient intake forms, decreasing registration process time by 44%.
  • Boosted overall department productivity by 66% by proactively covering shifts and supporting team members during peak hours.
  • Proficiently handled multi-line phone systems to assist patients, medical staff, and external departments with inquiries and required coordination.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved patient complaints and concerns in a professional and empathetic manner, improving patient relations and contributing to positive feedback.
  • Optimized use of hospital management software to streamline patient data entry, reducing errors and increasing accuracy by 81%.
  • Communicated insurance information clearly to patients, ensuring their understanding and adherence to hospital billing processes.
  • Used disaster preparedness knowledge to assist in the effective management of influxes of patients during emergency situations.
  • Trained new staff members on department protocols and hospital software systems, fostering a smooth onboarding process.
  • Resolved product issue through consumer testing.

Affiliations

  • Emergency Nurses Association (ENA) – Collaboration partner for improving patient triage and registration procedures.
  • State Hospital Association's Committee on Efficiency – Worked on achieving a statewide benchmark for reducing registration error rates.
  • Healthcare Quality Management Association (HQMA) – Engaged in quality management groups to improve billing accuracy and patient satisfaction.
  • Professional Association of Health Care Office Management (PAHCOM) – Participated in sessions focused on increasing patient registration accuracy rates.
  • Patient Experience Symposium Raleigh – Speaker on reducing emergency department wait times through technology.
  • Local Medical Billing & Coding Certification Programs – Completed coursework on insurance pre-authorization in 2019.
  • Society of Women Engineers
  • American Red Cross – Assisted with emergency registration as a volunteer for community disaster relief 2024 in Columbus.
  • American Society of Safety Professionals
  • National Patient Advocate Foundation – Contributed to discussions on how front-line registration clerks can enhance patient understanding of their insurance rights.

Certifications

  • Certified Revenue Cycle Representative (CRCR)
  • Certified Professional Coder-Payer (CPC-P)
  • Health Information Technology for Economic and Clinical Health (HITECH) Act certification
  • Certified in Healthcare Privacy and Security (CHPS)
  • Certified Medical Insurance Specialist (CMIS)
  • Registered Health Information Technician (RHIT) Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Procedural Coder (CPC)
  • SHRM Certified Professional (SHRM-CP)

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