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Skills

  • Communications
  • Team building
  • Customer service
  • Relationship development
  • Cold outreach effectiveness
  • New customer acquisition
  • Business operations
  • Project organization
  • Order processing
  • Strategic planning

Work Experiences

  • Was in charge of sales administration, which included filling out customer contracts and warranties, keeping track of store inventory, and accepting and processing customer payments.
  • Actively solicited feedback from wholesale buyers.
  • Met sales and service targets of $3 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Actively solicited feedback from wholesale buyers, adjusting product offerings to align with market demand, resulting in $17 in upsell growth.
  • By reviewing business directories, building a database of leads, and coordinated, I was able to target potential clients.
  • Met with current and potential customers to assess their needs and make recommendations for the best process solutions.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Used Power BI to keep track of important account and sales information in the company database.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Summaries

  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and budget management and strategic planning.
  • With a background in marketing and sales of 17 products by informing customers of product benefits, project management and data analysis, enthusiastic sales expert with a background in marketing and sales of 2 products by informing customers of product benefits, performance reporting and workflow optimization.
  • Professional with stakeholder engagement and risk assessment expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service.
  • 15 years of entrepreneurial experience in category and metric sales.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Customers have increased by 5%, and new sales revenue has increased by more than $4.
  • Portuguese is a bilingual individual who is fluent in both languages.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.

Accomplishments

  • Secured distributor partnerships in the Midwest, growing new business by $4 within the past year.
  • Created and executed strategic customer engagement initiatives, contributing to 38% growth in new business in 2015.
  • Participated in negotiations for exclusive distribution deals, closing contracts worth over $3 within two years.
  • Managed relationships with over 9 key distributors, driving $10 in total sales across the Southwest.
  • Leveraged CRM technology to track client communication history, achieving follow-up success improvements of 45%.
  • Implemented data-driven insights to adjust sales approaches, achieving 46% higher conversion rates on cold leads.
  • Streamlined product delivery processes, achieving a 42% faster shipment turnaround time for high-priority clients.
  • Identified key SKU performance issues and recommended adjustments, leading to a 69% increase in profitability across slow-moving items.
  • Successfully launched 11 new products across the West Coast, generating over $8 in first-year revenue.
  • Developed and implemented customer retention strategies that improved repeat sales by 29%, enhancing long-term business partnerships.

Affiliations

  • Freemason
  • American Marketing Association
  • Society of Sales Executives
  • Professional Sales Association (PSA)
  • Wholesale Industry Independent Distributors Association
  • American Association of Exporters and Importers (AAEI)
  • National Account Executives Association (NAEA)
  • Association of Certified Professional Salespeople (ACPS)
  • Certified Professional Sales Leader Program (CPSLP)
  • North American Wholesale Dealers Association (NAWDA)

Certifications

  • Salesforce
  • Leadership for Completing Complex Sales Transactions - Dale Carnegie
  • Advanced Distributor Sales Certificate - NAW
  • Effective Negotiation Skills - edX
  • Certified Relationship Management Professional - Institute of Business Management
  • Advanced Sales Skills - Sandler Training
  • Sales Enablement Masterclass - LinkedIn Learning
  • Certificate in Wholesale Market Trends and Analytics - method
  • CRM Analytics Expert Certification - Salesforce Trailhead
  • Negotiation Mastery Certification - Harvard Online

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