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Skills

  • Courteous demeanor
  • Active listening
  • Policy and procedure adherence
  • Consultative selling
  • Escalation management
  • Superb sales professional
  • Prioritization
  • Loss prevention
  • Employee scheduling
  • Inventory control procedures

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased the team's revenue totals by bringing in more than $12 in personal three years sales.
  • Used a POS system to itemize and total the purchases of 14 customers.
  • Alerted management after spotting potential shoplifters.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Worked night and weekend shifts, securing $8 in orders in several months during the holiday season.
  • Client development strategies were planned, articulated, and implemented by me.
  • Completed physical inventory counts each three years.

Summaries

  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • To ensure success, I'm looking for an opportunity to be the voice for assigned clients.
  • Client Success Manager who is proactive in being a customer advocate and building value-added relationships.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Performance reporting and workflow optimization, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Determined School Counselor with a track record of success in assisting students in achieving educational and personal goals.
  • With a marketing background, a well-rounded, energetic individual.
  • Ready to take on the role of Client Success Manager and build new business relationships?
  • A trend-setter with experience creating marketing strategies that outperform expectations.

Accomplishments

  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and ran a pilot client success program, which improved onboarding metrics by 21% and was rolled out company-wide.
  • Designed and implemented feedback initiatives that provided the product team with key insights, leading to iterative improvements and customer feature requests being fulfilled in 18 months.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Optimized client relations by implementing a proactive engagement model, reducing escalations by 46% and increasing contract renewals by 36%.
  • Framework Met and exceeded quotas generating 3+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Enhanced the renewal management process by introducing automated tracking tools, which improved client retention by 43% year over year.
  • Achieved 38% year-over-year revenue growth by continuously identifying and delivering on upselling and cross-selling opportunities within satisfied client accounts.
  • Delivered quarterly business reviews for top-tier accounts, demonstrating ROI and proposing strategies to improve performance, leading to a 57% increase in upsell opportunities.

Affiliations

  • Toastmasters
  • Customer Retention and Loyalty Council (CRLC)
  • Harvard Business School Online: Customer Centricity Program
  • National Association for Sales Professionals
  • Certified ScrumMaster (CSM)
  • Salesforce Administrator Certification
  • American Society of Safety Professionals
  • Salesforce Trailblazers Community
  • Lions Club
  • Customer Success Association

Certifications

  • Product Marketing Certified: PMC Level I from Pragmatic Institute
  • Apple Certified Associate (ACA)
  • Customer Onboarding Specialist Training from Microsoft Excel
  • ITIL Foundation Certification from AXELOS
  • Certified Public Accountant (CPA)
  • Negotiation & Relationship Management Certification from process
  • CompTIA Security+
  • Client Retention & Engagement Certification
  • Certified Business Analysis Professional (CBAP)
  • Customer Experience (CX) Specialist Certification from Lakeside Partners

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