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Skills

  • Revenue generation
  • Consultative selling
  • Dependable and reliable
  • Active listening
  • Loss prevention
  • Cheerful and energetic
  • Flexible scheduling
  • Escalation management
  • Client liaison and advocacy
  • Growth Strategies

Work Experiences

  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Used a POS system to itemize and total the purchases of 14 customers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Suggested alternatives when a product was out of stock.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Averaged 10 new customers per month, generating 15% of the team's revenue using the initiative approach.
  • Recommended a new Salesforce to customers, which resulted in an increase in add-on business of 17%.

Summaries

  • Customer Service Representative with experience working in a variety of program and customer service environments.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Strong mathematical aptitude and a flexible schedule
  • Dedicated to exceeding sales targets.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Clear understanding of strategic planning and performance reporting as well as team leadership training.
  • Skilled at staff training and building rapport with clients.
  • To identify and drive new growth opportunities, I'm looking for a Client Success Manager position.
  • In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.

Accomplishments

  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Collaborated with account management to streamline the handoff process from sales, reducing onboarding time by three years and increasing early-stage KPI achievement by 72%.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Led client success initiatives that contributed to a 20% growth in overall client lifetime value (CLV) over 14 months.
  • Developed a client scoring system to proactively identify at-risk clients, reducing client churn by 48% and improving overall account health.
  • Documented and resolved initiative which led to metric.
  • Designed and executed health checks for high-value clients, which decreased churn risk and improved retention in these accounts by 35%.
  • Implemented CRM best practices that increased client engagement rates by 58% and reduced manual data entry by 65%.
  • Monitored critical KPIs across key accounts and adjusted strategies accordingly, which resulted in meeting or exceeding 5 performance metrics over three years.
  • Designed and delivered personalized product training programs for clients, enhancing onboarding efficiency and increasing product adoption rates by 15% within 17 months.

Affiliations

  • National Association for Sales Professionals
  • Association of Information Technology Professionals
  • Jaycees
  • Society of Human Resource Management
  • Global CX Management Professionals Network
  • American Society of Safety Professionals
  • Certified ScrumMaster (CSM)
  • Rotary International
  • National Speakers Association for Professional Client Interactions
  • Salesforce Trailblazers Community

Certifications

  • Advanced Customer Success Manager (CSM) Certification from Gainsight
  • LinkedIn Customer Success Fundamentals Certification
  • Certified Business Analysis Professional (CBAP)
  • Sales Manager Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Digital Marketing & Analytics Certification from Google
  • ServSafe
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Sales Essentials Certificate

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