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Skills

  • Patient care and physical therapy
  • Consistently meets sales goals
  • POS systems expert
  • Statistical Process Control (SPC)
  • Budgets
  • Key holder experience
  • Upselling techniques
  • MS Office Suite
  • Strong interpersonal skills
  • Strategic sales knowledge

Work Experiences

  • Helped customers with complaints about the store and products.
  • Provided product and service information to customers.
  • Managed
  • Recommendation
  • Fixed problems, reassembled items, and ran additional tests.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Translated for the entire 4-person team in order to meet the needs of Mandarin-speaking customers.
  • Kept track of my findings and wrote reports to help management assess and address quality issues.
  • Invented
  • Finished replenishing the floor to ensure size availability and customer satisfaction.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Quality Checker is skilled at bending and flexing in response to change.
  • Having an unrivaled commitment to customer service.
  • Determined sales and marketing professional with 17 years of experience in category industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly effective in team leadership, evaluating personnel performance, and putting in place top-notch strategies.
  • Quality Checker with 6 years of successful stakeholder engagement and quality assurance experience.
  • Expert

Accomplishments

  • Documented and resolved process which led to procedure.
  • Developed root cause analysis protocols that led to corrective action plans, reducing repeat defects by 17% period-over-period.
  • Documented and standardized job setup procedures, leading to 46% faster production changeovers and reduced quality variance between shifts.
  • Framework 5 WPM data entry rate, with 15% accuracy.
  • Led corrective action initiatives based on customer complaints analysis, reducing returns and warranty claims by 42% year-over-year.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Led cross-functional teams in implementing preventive measures that decreased production downtime by 50%, resulting in a yearly savings of $14.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Collaborated with engineering teams to implement design modifications, contributing to a 60% reduction in defects for key product lines.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • Freemason
  • ISO 14001 Environmental Management Systems auditor training 2022, implementing environmentally compliant quality checks
  • American Society of Safety Professionals
  • Automotive Industry Action Group (AIAG) Member – Focused on improving product conformity within auto manufacturing 2020
  • Manufacturing Quality Practitioners (MQP) Member - Active in biannual quality control roundtable discussions
  • International Association for Quality Assurance (IAQA) - Attended yearly conferences on trends in quality management systems
  • Failure Mode and Effects Analysis (FMEA) Certification via ASQ 2015
  • World Conference on Quality and Improvement attendee through ASQ 2017, gaining insights into global best practices

Certifications

  • Certified Public Accountant
  • Internal Auditor Certification for ISO 13485 (Medical Device Standards)
  • CompTIA A+ Technician
  • Advanced Product Quality Planning (APQP) Certification
  • Certified Lean Specialist through Harbor & Co.
  • Certified Supplier Quality Professional (CSQP)
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Application Specialist (MCAS)
  • Measurement Systems Analysis (MSA) Training and Certification
  • Certified Reliability Engineer (CRE)

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