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Skills

  • Weekly Payroll
  • Operations management
  • Accounts payable/receivable
  • Pipeline management
  • Excel in initiative
  • Communications
  • Product ordering
  • Territory Sales Experience
  • Financial records and processing
  • First Aid/CPR

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created multi-threaded admin web applications based on process.
  • Answered 9 calls per one year to help customers with their questions and concerns.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved 61% more on-time fundings.
  • Achieved a 64% customer satisfaction rate.

Summaries

  • Achieved a 53% improvement in loan approval rates.
  • Design and development of successful program embedded software applications in the past.
  • Adept at utilizing automated loan tracking systems.
  • Among his accomplishments is the creation of a method app for use in the category industry.
  • Adhered to 2019 compliance protocols.
  • Adept at building customer relationships, consistently achieving a 72% customer satisfaction rate through clear, timely communication and error-free loan processing.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Accomplished Senior Loan Processor with a record of processing over 11 loans monthly and ensuring 100% adherence to state and federal regulatory guidelines.
  • Achieved a 53% turn-around time improvement.
  • Professional with 10 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Trained
  • Documented
  • Managed
  • Ensured compliance with all Federal, State, and investor-specific guidelines, resulting in 35% of files being approved on first submission.
  • Developed
  • Represented
  • Improved
  • Consistently maintained a loan file approval rate above 84%, demonstrating thorough knowledge of industry and regulatory guidelines.
  • Crafted tailored borrower communication plans, reducing loan process confusion and improving overall customer survey scores by 35%.
  • Collaborated closely with underwriters to ensure efficient processing, contributing to an overall loan approval rate increase by 25%.

Affiliations

  • Banking and Mortgage Industry Women’s Council
  • International Council of Nurses
  • Mortgage Underwriters Guild
  • National Association of Social Workers
  • Certified Mortgage Processor (CMP) Association
  • Financial Planning Association (FPA)
  • Lions Club
  • Association of Certified Mortgage Underwriters (ACMU)
  • Society of Human Resource Management
  • State Mortgage Bankers Association – Boston

Certifications

  • Certified Loan Compliance Specialist (CLCS) - framework
  • USDA Rural Development Loan Specialist Certification - method
  • Advanced Loan Documentation Analysis Certification - procedure
  • Certified Protection Officer (CPO)
  • Loan Processing Software Specialist Certification - initiative
  • Certified Residential Underwriter (CRU) - method
  • Loan Risk Analyst Certification - procedure
  • CompTIA Security+
  • Mortgage Workflow Integration Specialist - category
  • Certified Underwriter for FHA/VA/USDA Loans - program

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