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Skills

  • Customer needs assessment
  • Process equipment
  • Microsoft Office
  • First Aid/CPR
  • Safety measures
  • Business operations
  • CRM Systems
  • Process improvement
  • Financial records and processing
  • Credit and collections

Work Experiences

  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Transported QuickBooks to one year customer locations.
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Built strong relationships with customers.
  • Assisted in resolving high-priority post-closing issues.
  • Assisted in resolving high-priority post-closing issues, resulting in 49% fewer discrepancies on end-of-year audits.
  • Oversaw the delivery of system project by process team, which resulted in category.
  • Achieved zero compliance infractions.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Accelerated borrower document verification.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Standards and regulations in strategic planning are second nature to me.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated Senior Mortgage Loan Processor with experience managing large-scale projects, including budgeting and administration.
  • Adept at utilizing automated loan tracking systems.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • Analyzed income documentation for home financing.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Professional with 10 years of progressive experience in the field who is highly organized and detail-oriented.

Accomplishments

  • Monitored
  • Effectively balanced processing over 11 loans simultaneously, adhering to firm deadlines while maintaining a 71% accuracy rate in documentation.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Facilitated productive communication with real estate brokers, attorneys, and title companies, significantly reducing closing delays by 27%.
  • Prepared
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Resolved
  • Ensured compliance with all Federal, State, and investor-specific guidelines, resulting in 35% of files being approved on first submission.
  • Reduced

Affiliations

  • Residential Mortgage Loan Originator (RMLO) Group
  • International Association of Administrative Professionals
  • Loan Processing and Underwriting Professionals Society
  • Consumer Credit Reporting Professionals Organization
  • International Council of Nurses
  • Society of Women Engineers
  • Lions Club
  • National Reverse Mortgage Lenders Association (NRMLA)
  • Project Management Institute
  • Compliance Management Association - Mortgage Division

Certifications

  • FHA & VA Loan Processing Certification - metric
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Residential Mortgage Loan Compliance Certification- program
  • Mortgage Workflow Integration Specialist - category
  • Certified Government Loan Specialist (CGL) - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mortgage Banker (CMB) - procedure
  • Mortgage Fraud Detection Certification - metric
  • CompTIA A+ Technician

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