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Skills

  • Process improvement
  • Operational improvement
  • Pet charting information
  • Competitive market analysis
  • Results-oriented
  • Tax preparation
  • Bilingual in Mandarin
  • Excellent communication
  • Internal auditing
  • Financial statement preparation

Work Experiences

  • Worked with the parts department to get the parts I needed.
  • Transported Salesforce to three years customer locations.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • On-site training was provided by me.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Determined the procedure objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Answered 18 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Resourceful
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Expert
  • Proactive
  • Focused on customer service
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Ambitious
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Conducted review of supply chain vendors, consolidating suppliers and achieving cost savings of $222,000.
  • Developed and maintained B2B communication channels leading to faster resolution of client issues and improved customer satisfaction by 79%.
  • Assisted with the creation and review of contracts, ensuring compliance and reducing potential liability by 36%.
  • Designed customer touch-point templates that assisted in improving communication channels and return rates by 75% over two years.
  • Enhanced business communication protocols, fostering stronger relationships between various departments and reducing project delays by 64%.
  • Worked on supply chain optimization initiatives that cut lead times by 53% in the Miscellaneous sector.
  • Collaborated with team of 17 in the development of initiative.
  • Created detailed post-event reports summarizing key findings from program and how they shaped decisions around upcoming product strategies.
  • Established new vendor relationships and improved existing ones, reducing order processing time by 51%.
  • Developed performance metrics evaluating departmental efficiency, resulting in a 21% improvement in operations.

Affiliations

  • Future Business Leaders of America-Phi Beta Lambda (FBLA-PBL)
  • National Association of Social Workers
  • National Association of Colleges and Employers (NACE) — Student Affiliate
  • Beta Alpha Psi: Business and Financial Information Professionals Honor Society
  • Association for Computing Machinery
  • Council of Supply Chain Professionals (CSCMP) — Volunteer
  • Society of Women Engineers
  • International Association for Human Resources Information Management (IHRIM)
  • National Society of Leadership and Success (NSLS)
  • Member of procedure Consulting Club

Certifications

  • Certified Innovation Professional by Global Innovation Management Institute (GIMI)
  • Advanced Google Analytics Certification
  • Google Digital Garage Fundamentals of Marketing Certification
  • First Aid/CPR Certified
  • Salesforce
  • Tableau Desktop Specialist by Tableau
  • Diploma in Business Management by Alison
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Microsoft Power BI Certification

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