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Skills

  • End-user device configuration and support
  • Downtime prevention during refresh cycles
  • Data backup and recovery procedures
  • Multi-tasking in high-pressure environments
  • Network setup and configuration knowledge
  • Mechanical aptitude
  • Initiative installation knowledge
  • Asset management and report generation
  • Project organization
  • Diagnostics for aging hardware

Work Experiences

  • Taught customer employees and managers how to operate and maintain machines.
  • Achieved zero major issues.
  • Efficiently troubleshot and repaired program equipment to reduce company costs and increase productivity.
  • Collaborated with cross-functional teams to refresh ServiceNow systems across Raleigh resulting in a 36% improvement in overall system uptime.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Improved the efficiency of method repair processes to reduce day-to-day downtime and boost overall productivity.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Awarded Innovation Award for exceptional project management and technical expertise in completing large hardware refresh across Denver.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved high customer satisfaction during refresh cycles.

Summaries

  • Completed large-scale refreshes.
  • Achieved cost-effective asset disposal.
  • Industrious Service Tech with 17 years of experience in maintenance roles who is capable of troubleshooting and diagnosing Tableau equipment.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Adept at collaborating with vendors to source cost-effective equipment, resulting in refresh cost reductions of $6 while maintaining high quality.
  • Conducted post-installation troubleshooting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic Service Technician seeking a Refresh Technician position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Achieved up to 46% reduction in training time.

Accomplishments

  • Configured category endpoints for 2 users across multiple departments, ensuring seamless integration and minimized operational disruption.
  • Assessed and identified critical user needs during refresh phases, prioritizing high-impact departments and reducing downtime costs by $7.
  • Created customized deployment solutions compatible with end-users' requirements, lowering the average number of follow-up requests by 72%.
  • Resolved product issue through consumer testing.
  • Assumed the role of liaison between vendors and internal teams during refresh cycles, improving delivery timelines by 81%.
  • Trained 2 new staff members on standardized diagnostic protocols, contributing to faster issue resolution times for end-users.
  • Improved the efficiency of refresh documentation processes, reducing errors and increasing completion speed by 79%.
  • Partnered with IT security teams to configure devices in compliance with Cedar Works security standards, reducing potential vulnerabilities by 48%.
  • Conducted on-site and remote diagnostics for over 10 devices, identifying security gaps and ensuring compliance with new standards.
  • Collaborated with team of 9 in the development of category.

Affiliations

  • American Society of Safety Professionals
  • Alumni, VMware Certified Professional (VCP) Network (2024)
  • Lead Organizer, Tech Refresh Initiative (2015 – 5 participants)
  • Member, Global Information Assurance Certification (GIAC) (2017 - Present)
  • Association for Computing Machinery
  • Associate, National Association of Software and Service Companies (Chicago, 2016)
  • Certified Professional, EC-Council (Workday Certification) (2018)
  • Certified, Cisco Certified Network Associate (CCNA) (2021)
  • Project Management Institute
  • Member, IT Service Management Forum (itSMF), 2024–Present

Certifications

  • Certified Endpoint Security Specialist (CESS)
  • CompTIA Security+ Certification
  • IBM Certified Deployment Professional
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Certified ScrumMaster (CSM)
  • Cisco Certified Technicians (CCT)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Support Professional (ACSP)

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