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Skills

  • Documentation and control
  • Cross-departmental project management
  • Advanced proficiency in Microsoft Excel
  • Team building
  • Team management
  • Customer Service Metrics Tracking
  • Project organization
  • Data Reporting and Visualization
  • Relationship development
  • Advanced knowledge of Power BI for process automation

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on vendor management and workflow optimization.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Avoided fines.
  • Achieved results over a 18 months.
  • Automated invoicing for Workday services.
  • Analyzed operational workflow across multiple departments.
  • Achieved 69% year-over-year revenue improvement.
  • Collaborated with marketing and logistics teams.
  • Conducted post-event feedback analysis.

Summaries

  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Mandarin and German are both conversational.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • To meet project objectives, prioritize projects and multitask effectively.
  • With over 2 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • 11 years of experience streamlining processes, managing talented team members, and performing risk assessment by an educated professional.
  • Achieved a 75% increase in employee engagement.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Achieved growth over 6 months.

Accomplishments

  • Monitored and reconciled petty cash and corporate expense accounts totaling $11, ensuring adherence to strict compliance standards.
  • Reviewed and renegotiated contracts with vendors, securing an average of 67% in negotiated discounts compared to previous agreements.
  • Led development and distribution of monthly client analytics reports, providing actionable insights that boosted account retention by 59%.
  • Reduced overdue receivables by 68% through proactive customer outreach and improved billing processes.
  • Led cross-departmental teams in successfully delivering process on time, improving overall business process efficiencies.
  • Created and distributed personalized communication plans for Cedar Works, contributing to an overall client satisfaction score increase of 80%.
  • Identified gaps in expense tracking workflows, piloting a new expense management tool that saved finance over $16 per month.
  • Employed advanced negotiation techniques to reduce operational costs for Salesforce, resulting in $16 annual savings on recurring contracts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved vendor evaluation metrics by introducing new performance evaluation criteria, leading to better procurement decisions that saved 23% annually.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Payroll Association (APA)
  • National Contract Management Association (NCMA)
  • National Association of Professional Organizers (NAPO)
  • Business Professionals of America (BPA)
  • International Council of Nurses
  • Rotary International
  • Council for Advancement and Support of Education (CASE)

Certifications

  • Certified Public Procurement Officer (CPPO)
  • ServSafe
  • Certified Diversity and Inclusion Professional (CDIP)
  • Certified in Environmental Compliance and Risk Management
  • Certified Data Protection Officer (CDPO)
  • Certified Information Systems Auditor (CISA)
  • Certified Business Services Coordinator (CBSC)
  • Certified Public Accountant (CPA)
  • Certified Government Financial Manager (CGFM)
  • Certified Facility Manager (CFM)

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