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Skills

  • Customer Relationship Management (CRM)
  • Product upselling
  • Waxing service provider
  • At-home Haircare Education
  • Client consultation and assessment
  • Client Satisfaction Improvement
  • Waxing and hair removal techniques
  • Highlights and lowlights
  • Trend expert
  • Balayage Application for Premium Services

Work Experiences

  • Cut, washed, colored, and styled hair for 7 clients every 6 months.
  • Applied new methods to retain up-market clientele.
  • Increased my client base by 9% through direct referrals.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Salesforce sales by 18%.
  • Achieved 52% client retention.
  • Styled hair for 15 large events, such as annual fashion shows and special hair expos over the course of three years.
  • Achieved consistent 5-star reviews across platforms by providing personalized recommendations and educating clients on post-service care routines, resulting in 34% increase in online inquiries.
  • Assessed current customer needs and concerns in order to make the best product recommendations.
  • Increased return customers by 4% by cutting, coloring, and styling clients' hair with precision.
  • Achieved $9 in retail sales per month.

Summaries

  • Customers appreciate the Spa Concierge's ability to explain current promotions to them in order to increase retail sales.
  • Master Cosmetologist with excellent technique and precision performing a variety of beauty services.
  • Client requests are known to be translated into personalized results.
  • Strengths in client relations and team leadership backed up by Beauty and Spa training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Promoting awareness of the most recent hair and skincare trends.
  • Exceeded my salon's product sales goals through persuasive client consultations.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Licensed Cosmetologist was responsible for properly greeting each guest, responding to all inquiries promptly, and answering phone calls in a professional and friendly manner.
  • Top-producing salesperson and industry expert in Beauty and Spa.

Accomplishments

  • Recommended
  • Collaborated with team of 18 in the development of system.
  • Guided
  • Created
  • Represented
  • Developed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved product issue through consumer testing.
  • Identified

Affiliations

  • Featured Stylist at Beauty and Spa Education Events (2020)
  • Makeup Artists and Hairstylists Guild Member
  • Member, Cosmetology Educators of America (CEA)
  • Rotary International
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Licensed Practitioner with State Board of Cosmetology, Massachusetts
  • Social Media Brand Ambassador for program, 2018
  • American Medical Informatics Association
  • Association for Computing Machinery

Certifications

  • Certified Wax Specialist - Brightline
  • Certified Laser Hair Removal Technician - National Council on Laser Certification (NCLC)
  • Specialist in Client Communication for Salons - Professional Beauty Association (PBA)
  • Advanced Cut and Color Techniques - Vidal Sassoon Academy Phoenix
  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • ServSafe
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Barbicide Certification - Sanitation and Disinfection Protocols

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