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Skills

  • Hospital coordination
  • Adaptability in Fast-paced Environments
  • Performance metrics
  • Census goals
  • Revenue cycle management
  • Supply Chain Management
  • Multi-site Operations Oversight
  • Records maintenance
  • Employee retention strategies
  • Labor cost management

Work Experiences

  • Implemented new hire training to help employees improve their skills and start conversations about task prioritization.
  • Achieved results within 6 months.
  • Achieved President's Club accreditation in system field for the clinic.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive method changes.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Achieved a 100% retention rate in the first year.
  • Promoted capital components of various initiative rates by identifying and implementing strategies to improve current residential facilities.
  • Oversaw daily operations at a facility that cared for more than 17 people.
  • Attended the past year meetings with department heads to discuss census data, admissions, and resident discharges.

Summaries

  • Tableau and Asana experts with exceptional interpersonal skills.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Practice Manager of Operations and team leader with 4 years of experience in program settings.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Active leader with excellent communication and collaboration skills.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • Stakeholder engagement and strategic planning are two areas in which I have experience.
  • Pursuing a position in a fast-paced organization that values focus and dedication.

Accomplishments

  • Collaborated with healthcare providers and insurers to restructure billing processes, increasing collection rates by 57%.
  • Reduced average check-in times by 54% by implementing new technology-driven front-desk procedures, boosting overall patient satisfaction.
  • Successfully managed the deployment of new patient management software, improving overall clinic efficiency by 80%.
  • Developed a transparent communication channel between departments, improving inter-team collaboration and reducing lead times by 38%, while maintaining a high level of patient care.
  • Designed an automated reporting system that decreased manual entry errors, saving 15 hours weekly in administrative time.
  • Recruited, trained, and managed a team of 2 administrative staff, achieving 56% team efficiency and meeting department KPIs.
  • Establish a comprehensive clinic-wide quality assurance program, reducing operational errors by 73% and increasing efficiency metrics.
  • Designed key performance indicators (KPIs) for monitoring clinic logistics, increasing operational transparency and improving decision-making speed by 39%.
  • Implemented cross-functional team strategies to improve clinic throughput, leading to a 73% year-over-year increase in patient satisfaction.
  • Executed continuous improvement initiatives using Lean principles, resulting in a reduction of process inefficiencies by 63%.

Affiliations

  • Presenter, Operational Efficiency at Boston Healthcare Conference
  • Participant, Healthcare Information and Management Systems Society (HIMSS) Initiatives
  • Chair, Local Chapter for the Association of Medical Practice Management Professionals (AMPM)
  • Established Collaboration Group, Vendor Management Best Practices – 2020
  • Active Certified Medical Practice Executive (CMPE), 2022 Certification Renewal
  • Member, National Association of Healthcare Access Management (NAHAM)
  • Member, Practice Operations Network at method
  • Keynote speaker, Healthcare Practice Operations Summit in 2018
  • Member, Advisory Board on Healthcare Revenue Cycle Management
  • Chair, Hosted Patient Experience Workshops for Leadership Teams with 2 Participants

Certifications

  • Google Certified Professional Cloud Architect
  • Epic Systems Clinical Administration Certification - Adobe Creative Suite
  • American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician
  • Patient Safety Certification - Brightline
  • American Institute of Healthcare Compliance (AIHC) Revenue Cycle Management
  • Cisco Certified Network Associate (CCNA)
  • Certified Ambulatory Surgery Center Administrator (CASCA) - Ironclad Systems
  • Certified Supply Chain Professional (CSCP)
  • Salesforce

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