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Skills

  • Cross-functional team collaboration
  • Customer service
  • Agile project management methodology
  • Team management
  • Supervision
  • Employee engagement improvement
  • Organization
  • Project estimation and bidding
  • Heavy Equipment Operation
  • Preventive and reparative maintenance

Work Experiences

  • Achieved a 15% reduction in task redundancies.
  • Accomplished this within three years.
  • Achieved the highest customer satisfaction score of 75%.
  • Achieved a 46% improvement in workplace safety compliance.
  • Actively managed cross-department communications.
  • Went over the project details to make sure the materials and equipment for the job sites were correct.
  • Actively managed cross-department communications resulting in seamless collaboration that resulted in Employee of the Year recognition for project execution.
  • Coached Working Supervisors and implemented training in team leadership and budget management, resulting in a 10% increase in productivity.
  • Boosted overall team revenue by $2.
  • Coordinated daily operations across multiple work sites, ensuring that each maintained compliance with ISO standards, improving overall operational capacity.

Summaries

  • Achieved 65% increase in KPI across multiple quarters.
  • Achieved superior outcomes by implementing budget-saving initiatives that reduced project overheads by $11, while consistently exceeding performance expectations.
  • Accomplished in budget management.
  • Costs were consistently reduced while profits were increased.
  • Aligned team capabilities with business needs.
  • Achieved a track record of reducing incidents by 18%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 50% reduction in labor shortages.
  • Achieved a 74% decrease in turnover.
  • Pursuing a position that rewards hard work and dedication.

Accomplishments

  • Supervised daily operations of 12 team members across Raleigh, achieving procedure in quality and safety standards.
  • Documented and resolved procedure which led to process.
  • Streamlined safety protocols across all worksites, ensuring a 18% reduction in incident rates year over year.
  • Reduced process-related errors by 64% through the implementation of rigorous quality control measures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in the company winning procedure by spearheading improvements in standard.
  • Provided actionable insights for resource allocation that helped reduce overstaffing by 49%, effectively managing labor cost.
  • Resolved product issue through consumer testing.
  • Introduced Lean Manufacturing principles, enhancing team productivity by 66%, while reducing labor costs.
  • Proactively identified equipment bottlenecks and implemented maintenance protocols to reduce downtime by 16%.

Affiliations

  • Leadership Academy Graduate, Ironclad Systems, 2017
  • National Association of Social Workers
  • Toastmasters International – Public Speaking and Leadership Skills Development
  • Operations Management Association (OMA)
  • Lean Enterprise Institute (LEI) – Completed Lean Management Training
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • International Facility Managers Association (IFMA)
  • Jaycees

Certifications

  • Certified Supervisor (CS) by International Supervisors Institute (ISI)
  • Forklift Safety and Operations Certification by Beacon Labs
  • Lean Six Sigma Green Belt Certification
  • Emergency Response Team (ERT) Leadership Training
  • Occupational First Aid Level 2 Certification by Harbor & Co.
  • Advanced Vendor Negotiation Training Certification by Meridian
  • Apple Certified Associate (ACA)
  • OSHA 30-Hour General Industry Certification
  • ServSafe
  • First Aid/CPR Certified

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