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Skills

  • Customer rapport
  • Sports enthusiast
  • Cross-functional team collaboration
  • Extremely organized
  • Conflict resolution
  • Brand management
  • Account management
  • National accounts
  • Mentoring and coaching
  • Stretching expertise

Work Experiences

  • Tracked and tested application performance to identify potential bottlenecks, develop solutions, and work with developers to put them in place.
  • Kept the group fitness room, mirrors, floor, and exercise equipment clean.
  • Made sure all of the gym equipment was in good working order and gave clients instructions on how to use it properly.
  • Demonstrated how to use exercise equipment to all participants, emphasizing the importance of safety at all times.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of the department's personnel and scheduled framework for evaluations.
  • Sought advice.
  • Inspected products to ensure that they were of high quality in order to maximize revenue.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Performed troubleshooting and diagnostic procedures on customer devices.

Summaries

  • Solutions Specialist pays attention and is well-educated in stakeholder engagement and risk assessment.
  • Energetic B2B sales representative with 5 years of in-person and phone sales experience.
  • Dependable
  • Ambitious
  • Determined sales leader in the framework market who takes a data-driven and hardworking approach to pursuing and servicing accounts.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.
  • Dedicated to learning, growing, and succeeding in Fitness and Recreation.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.
  • Solutions Specialist is articulate and driven to succeed.
  • Highly effective at increasing the likelihood of repeat business.

Accomplishments

  • Trained and mentored junior team members on cloud architecture best practices, leading to a 2% reduction in onboarding time.
  • Collaborated with the development team to build customized reporting tools, improving overall system monitoring and KPI tracking by 28%.
  • Collaborated with cross-functional teams to create a dynamic knowledge base, enhancing solution delivery and reducing ticket resolution times by 40%.
  • Successfully managed vendor relationships, negotiating favorable terms that resulted in a 49% reduction in annual costs for SaaS tools.
  • Ran 5 category classes per several months.
  • Achieved Six Sigma compliance for Cedar Works by ensuring system documentation, security controls, and processes were aligned with industry standards.
  • Resolved complex technical challenges for high-priority clients, leading to a customer satisfaction rate of 30%.
  • Designed and implemented cloud architecture optimizations resulting in 46% cost reduction for Meridian in 2019.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in category revenue growth.
  • Negotiated and secured software vendor contracts that reduced annual licensing fees by $8, significantly lowering operational costs.

Affiliations

  • National Computer Science Honor Society
  • Certified Solutions Expert (CSE) from Northwind
  • International Association of Solution Architects (IASA)
  • American Marketing Association
  • Information Technology Association of America (ITAA)
  • Scrum Alliance Certified Members
  • The Open Group Architecture Framework (TOGAF) Certification
  • American Society of Safety Professionals
  • National Association of Social Workers
  • TechAmerica Cloud Computing Forum & Council

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Salesforce
  • Google Cloud Professional Cloud Security Engineer
  • Certified Business Analysis Professional (CBAP)
  • ITIL® 4 Managing Professional (ITIL MP)
  • Certified Kubernetes Administrator (CKA)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Google Certified Professional Cloud Architect

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