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Skills

  • Program implementation
  • Chemical dependency expert
  • Business operations
  • HIPAA guidelines
  • Budgets
  • Framework equipment
  • Computer literate
  • Suicidal ideation identification
  • Compassionate and active listener
  • Best practices knowledgeable

Work Experiences

  • Responded quickly to issues and collaborated with other stakeholders to find the most cost-effective solutions.
  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Was in charge of drafting and negotiating lease agreements.
  • Created schedules and work plans.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Attended 4 professional conferences and meetings related to community service projects each month.
  • Provided constructive feedback and contributed ideas at weekly staff meetings.
  • Connected families with shelters, legal services, and educational opportunities.
  • Answered 13 calls per several months to help customers with their questions and concerns.
  • Assisted residents with self-care, meal preparation, and household tasks and duties on a daily basis.

Summaries

  • Volunteer Coordinator with a positive attitude who excels at establishing structure, defining roles, and filling positions.
  • Decisive leader who is familiar with procedure operational requirements and best practices.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Professional with a passion for finding and training successful volunteers.
  • Multilingual public service professional with a recent bachelor's degree.
  • Executive Director with extensive experience who is currently pursuing an MBA.
  • Residential Specialist is a multi-talented Residential Specialist who is consistently rewarded for planning and operational improvements.
  • An enthusiastic individual with over 4 years of experience ensuring safe, supportive environments for people with a variety of disabilities.
  • With 3 years of experience in education and human resources, I am a compassionate Community Service Specialist.
  • Adults with developmental and intellectual disabilities benefit from the services provided by Community Service Specialists.

Accomplishments

  • Conducted 11 annual safety inspections at residential properties, achieving a 76% success rate and immediate compliance with local building codes.
  • Collaborated with staff on a resident wellness program, achieving a 40% improvement in participation and measurable health outcomes.
  • Collaborated with team of 12 in the development of metric.
  • Spearheaded the implementation of a comprehensive diversity and inclusion program, earning recognition from Cedar Works for promoting a welcoming community environment.
  • Implemented a new rent collection process, achieving 24% on-time payment rate, leading to better cash flow management.
  • Assisted residents in the development of realistic, long-term personal goals through motivational interviewing techniques, leading to 4 job placements annually.
  • Oversaw the implementation of a new record management system using ServiceNow, improving data retrieval times by 75%.
  • Developed personalized support plans addressing specific resident needs, resulting in a 36% increase in resident satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with residents and local agencies to facilitate the application process for rental assistance, resulting in avoiding eviction for 16 households.

Affiliations

  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • American Residential Treatment Association (ARTA)
  • Rotary International
  • American Housing and Rehabilitation Institute
  • Association of Information Technology Professionals
  • Jaycees
  • National Federation of Families for Children's Mental Health
  • Freemason
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • Licensed Clinical Social Worker
  • Certified Tenant Advocate Portland
  • Certified Housing and Urban Development Specialist
  • Certified Fund Raising Executive
  • Residential Property Management Certificate Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Rental Assistance Specialist Program Northwind
  • Nonprofit Financial Management Vantage
  • Certified Community Action Professional (CCAP)

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