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Skills

  • Child welfare advocate
  • Activities management
  • Issue resolution
  • Exemplary people management skills
  • Budgets
  • Safety protocols
  • Operational improvement
  • Analytical thinker
  • Written and verbal communication
  • Drugs in the Workplace seminar

Work Experiences

  • Attendance at community events, promotional materials, and other methods were used to recruit new members.
  • Gathered information, analyzed it, and organized it into reports that were distributed to the appropriate people.
  • Enlisted the help of members of the community for projects and activities.
  • Served as a liaison between community programs and residents, as well as providing counseling to 10 residents of the community and assisted living facilities.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Was in charge of scheduling, marketing, contract logistics, and supply and equipment maintenance.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Was the director of a multidisciplinary program that helped over 7 abused and neglected children and adolescents.
  • Streamlined and improved program operational processes by category.
  • 4 new team and departmental projects, including framework, were spearheaded and led by me.

Summaries

  • Decisive leader who is familiar with procedure operational requirements and best practices.
  • At a well-established nonprofit organization, I'm looking to manage highly professional teams.
  • Dedicated to providing exceptional client service on a consistent basis.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Grant writing, fundraising, and media relations are all skills she possesses.
  • Adults with developmental and intellectual disabilities benefit from the services provided by Community Service Specialists.
  • Residential Specialist is a highly motivated and skilled Residential Specialist who can gracefully handle difficult client issues.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.

Accomplishments

  • Spearheaded the implementation of a comprehensive diversity and inclusion program, earning recognition from Cedar Works for promoting a welcoming community environment.
  • Led case management for 4 vulnerable adults, improving access to mental health and social services, resulting in 28% increase in their quality of life.
  • Monitored property upkeep and coordinated with maintenance teams to ensure proper facility operation, reducing downtime for repairs by 60%.
  • Developed targeted referral pathways to community shelters and supportive housing, successfully relocating 2 at-risk individuals annually without incident.
  • Trained new residential staff in compliance and conflict resolution, reducing policy violations by 55%.
  • Provided emotional and crisis counseling, successfully diverting 32% of potential incidents from escalating to emergency interventions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed occupancy transitions for 16 residents monthly, ensuring all property documentation remained in line with legal and compliance standards.
  • Conducted 11 annual safety inspections at residential properties, achieving a 76% success rate and immediate compliance with local building codes.
  • Developed personalized support plans addressing specific resident needs, resulting in a 36% increase in resident satisfaction.

Affiliations

  • Family Resource Coalition of America
  • Freemason
  • National Housing Law Project (NHLP)
  • Association for Computing Machinery
  • Community Housing & Shelter Services (CHSS)
  • National Institute of Community and Resilience Development
  • American Community Living Services Association
  • Behavioral Health Services Association
  • Association for Supply Chain Management (APICS)
  • Association of Community Living Organizations

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Nonprofit Leadership and Management Certificate
  • Certified Case Manager (CCM) – 2022
  • Certified Public Accountant
  • Affordable Housing Professional Certification Phoenix
  • Certified Conflict Resolution Specialist

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