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Skills

  • Budgets
  • Process improvement
  • Performance Metrics and Evaluation
  • MS Office
  • Security reporting and documentation
  • Asset Recovery Procedures
  • Security Camera System Installation (Adobe Creative Suite)
  • Cross-functional collaboration
  • Data-Driven Incident Analysis
  • Process Optimization for Loss Prevention

Work Experiences

  • Achieved a 29% reduction in downtime during incidents.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved resolution for 47% of cases.
  • Conducted pre-emptive security assessments.
  • Engineers in program studies, loss investigation, and reporting techniques were coached, directed, and mentored by me.
  • Achieved results in 2023.
  • Conducted regular audits of Raleigh stores.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated across departments.
  • Achieved recovery within 12 months.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Collaborative and proactive manager able to reduce operational shrink through weekly audits, cross-functional coordination, and vendor partnerships.
  • Adept at employing advanced surveillance technologies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved successful outcomes in asset recovery operations.
  • Collaborated on loss prevention efforts.
  • Achieved full compliance with company asset protection policies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Audited cash-handling procedures.

Accomplishments

  • Collaborated with store operations and external consultants to redesign high-theft areas for better traffic flow and shrinkage reduction of 39%.
  • Reduced shrink from 10 high-risk items by implementing advanced camera surveillance systems covering 72% of the sales floor.
  • Developed and implemented a theft detection program that reduced overall shrinkage by 59% across 18 locations.
  • Led a cross-functional team to investigate and close 2 high-priority theft cases in a one year.
  • Reduced year-over-year shrink by 35% by implementing advanced RFID monitoring systems in high-theft departments.
  • Consulted with store managers across 12 regional locations to refine asset protection norms, resulting in 80% decrease in cases of organized retail crime.
  • Collaborated with operations in performing root cause analysis for security gaps, leading to process improvements reducing theft by 49%.
  • Documented and resolved standard which led to system.
  • Developed high-risk product handling guidelines followed at 13 locations, resulting in 71% loss reduction.
  • Deployed incident reporting dashboards that increased response times for security incidents by 44%.

Affiliations

  • American Correctional Association (ACA) Member
  • Lions Club
  • Freemason
  • National Association of Social Workers
  • Society of Human Resource Management
  • National Retail Federation – Loss Prevention Advisory Council Affiliate
  • American Marketing Association
  • Certified Physical Security Professional (PSP) by ASIS
  • National Organization of Professional Women in Loss Prevention
  • Certified Security Supervisor Training Program Graduate (2023)

Certifications

  • Security Systems Technology Certification – Adobe Creative Suite
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Certified Police Officer – Arizona
  • Certified Forensic Interviewer (CFI) – International Association of Interviewers (IAI)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Workplace Violence Prevention Program Certification - Meridian
  • Fraud Investigations Professional Certificate – initiative
  • Certified Anti-Money Laundering Specialist (CAMS) - process
  • Associate in Risk Management (ARM) - The Institutes

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