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Skills

  • Project organization
  • Financial aid distribution oversight
  • Public speaking and presentation skills
  • Staff performance assessments and feedback
  • Alumni Mentorship Program Development
  • First Aid/CPR
  • Academic advising process management
  • Data-driven decision making
  • Customer service
  • Multicultural and international student support

Work Experiences

  • Achieved a 23% faster resolution time.
  • Authored and maintained the Student Services Manual, ensuring uniformity across all cross-functional collaboration protocols and procedures.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built partnerships with local businesses.
  • Authored the Student Services Manual.
  • Analyzed ADA compliance across student services.
  • Achieved a 36% increase in community service hours.
  • Built an online portal for academic resources.
  • Collaborated with various campus departments to design and promote workshops on mental health, benefiting over 3 students annually.
  • Achieved results over 6 months.

Summaries

  • Assistant Director of Student Services is a multi-talented Assistant Director of Student Services who is consistently rewarded for planning and operational improvements.
  • Accomplished manager of financial aid distribution, overseeing equitable and compliant distribution of $8, ensuring access for all eligible students.
  • Collaborated with industry employers.
  • Achieved a 15% satisfaction rate.
  • Clear understanding of strategic planning and vendor management as well as cross-functional collaboration training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to cross-department collaboration.
  • Achieved a 18% increase in response times.
  • Committed to cross-department collaboration, leading initiatives that enhance student-faculty communication, resulting in higher engagement and satisfaction scores.
  • Achieved a 78% overall satisfaction rate.

Accomplishments

  • Organized and facilitated weekly student engagement events, increasing participation by 78% over one year.
  • Supervised the allocation of $6 in student activity funds, ensuring compliance with university policies and increasing activity funding efficiency by 21%.
  • Expanded first-generation student support programs to include framework, improving these students' academic performance by 58%.
  • Authored and implemented student services policies ensuring federal financial aid regulatory compliance, avoiding penalties for the institution.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked and analyzed student engagement data, providing actionable reports to upper management that led to method.
  • Mentored and coached student leaders from diverse backgrounds, improving inclusivity across campus organizations and increasing participation by 40%.
  • Introduced mentorship programs pairing 9 new students with upperclassmen, improving first-year retention by 83%.
  • Implemented a student feedback loop system that integrated their input on services, and significantly improved system satisfaction scores by 25%.
  • Planned and executed university-wide career fairs, resulting in 11% participation growth and positive student feedback.

Affiliations

  • Freemason
  • Council on Student Services (CSS)
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Institute of International Education (IIE)
  • American Association of University Administrators (AAUA)
  • National Association of College Admission Counseling (NACAC)
  • Diversity Abroad Network
  • Association of Governing Boards of Universities and Colleges (AGB)
  • Council for the Advancement of Standards in Higher Education (CAS)

Certifications

  • Mental Health First Aid Certification from Brightline
  • Data Analysis for Student Retention Certification from Workday, 2020
  • Higher Education Professional Management Certificate program, 2020
  • Certified Campus Behavioral Intervention Team (CBIT) Facilitator
  • Certified Diversity Professional (CDP) issued by Beacon Labs, 2018
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Title IX Coordinator Certification from standard, 2018
  • Education and Student Services Leadership Program Certification Lakeside Partners, 2024
  • Certified Higher Education Professional (CHEP) – Student Services Specialization

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