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Skills

  • Installation quality assurance
  • Administrative support
  • Security systems
  • Installation training program creation
  • Communications
  • Installation resource allocation
  • Attention to detail in installation processes
  • Cost-saving initiatives
  • MS Office
  • Cross-departmental collaboration

Work Experiences

  • Collaborated with project managers and clients.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Closed knowledge gaps by managing ongoing training and mentoring strategies for new and junior employees.
  • Attended Six Sigma to enhance technical proficiency.
  • Increased customer satisfaction by implementing a new motivational initiative for team members.
  • Awarded in 2023.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Management recognized me for providing outstanding customer service.
  • Completed 15 installations of Workday across the West Coast, resulting in a 66% increase in market share.
  • Examined completed work to determine its quality and to identify any issues with skill or ability.

Summaries

  • Collaborative leader in multi-site project coordination.
  • Looking forward to taking on a new challenge with a successful team.
  • Strong technical skills and experience in vendor management.
  • Construction student seeking hands-on experience through an internship in client relations.
  • Accomplished in managing installation projects with up to program team members, ensuring adherence to all Phoenix regulatory standards and improving safety by 30% through enhanced protocols.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed category teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Installation Service Manager and team leader with 16 years of experience in system settings.

Accomplishments

  • Integrated cloud-based project management tools to enhance team collaboration, resulting in a 18 months reduction in project timeline slippage.
  • Authored comprehensive installation manuals that led to a 47% decrease in post-installation support requests, improving overall client satisfaction.
  • Automated parts ordering process, ensuring seamless inventory management that reduced downtime and improved installation efficiency by 53%.
  • Reduced post-installation customer complaints by 15% by developing comprehensive troubleshooting guides for the support team.
  • Managed procurement relationships with key suppliers, achieving a 20% cost savings and maintaining high installation material quality.
  • Worked with the marketing team to develop installation-specific customer feedback mechanisms, improving net promoter scores by 65% percentage points.
  • Restructured service escalations protocols, resulting in an overall 43% improvement in customer retention and 6 fewer escalations per quarter.
  • Developed detailed status and progress reports for leadership, promoting data-driven decision making which improved project efficiency by 41%.
  • Played a pivotal role in securing client renewals by achieving 45% on-time deliveries for multiple large-scale installation contracts.
  • Guided a cross-functional team to a 73% reduction in installation errors through the introduction of a new quality assurance checklist.

Affiliations

  • Participant, Facilities Management Masters Program at Northwind
  • Affiliated Member, National Electrical Contractors Association (NECA)
  • Active Participant, The Customer Experience Professionals Association (CXPA) for Service Managers
  • Active member, International Facility Management Association (IFMA)
  • Contributor, American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Certified, Occupational Safety and Health Administration (OSHA) Safety Standards Program
  • Authorized Installer, Tableau Installations Accredited by initiative
  • Certified in Construction Quality by the National Institute of Building Sciences (NIBS)
  • Certified Installer, Salesforce Installation Training Program
  • Active Contributor, Installation Process & Quality Standards Task Force 2020

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Installation Manager (CIM) from CFI
  • CompTIA Project+ Certification
  • Project Management Professional (PMP)
  • National Electrical Code (NEC) Certification
  • Certified Project Manager (CPM) from Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • GMP Certification for Installation Compliance
  • American Academy of Financial Management (AAFM)

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