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Skills

  • Security monitoring
  • Handling over-the-counter (OTC) products
  • Quality assurance and control
  • Relationship development
  • Medication error reduction strategies
  • Laboratory Practices
  • Project organization
  • Electronic Health Records (EHR) management
  • Budgets
  • Supervision

Work Experiences

  • Consistently adhered to HIPAA guidelines.
  • Assisted in addressing drug interactions.
  • Contributed to a smooth pharmacy workflow.
  • Assisted in the daily processing of prescriptions, handling approximately 16 prescriptions per one year, ensuring accuracy and prompt delivery.
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
  • Awarded for overall store excellence in 2019.
  • Administered necessary paperwork.
  • Assessed the condition of returned medications, ensuring safe disposal per state guidelines and preventing potential health hazards.
  • Achieved sales growth over the past year.
  • Consistently maintained a clean and organized pharmacy workspace.

Summaries

  • Contributed to a 77% reduction in expired stock.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at handling a high volume of prescriptions.
  • Consistently prioritizes safety by properly disposing of expired medications and reporting any problems or dangerous situations.
  • Adept in managing Salesforce inventory.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept Retail Pharmacy Assistant focused on reducing stock-related losses.
  • Communicated effectively with insurance providers.
  • Committed to optimizing workflow efficiencies.

Accomplishments

  • Organized and led pharmacy stock inventory counts, consistently keeping stocks available and reducing stockout events by 66%.
  • Provided excellent customer service with a focus on empathetic communication, achieving 11 commendations from patients.
  • Collaborated with pharmacy team on system, achieving a 17% improvement in prescription accuracy.
  • Processed end-of-day financial reports and balanced cash drawers accurately, reducing discrepancies to 16% on average.
  • Executed product returns and stock rotations based on expiration dates, ensuring compliance with health regulations and minimizing waste.
  • Resolved insurance claim issues, reducing rejected claims by 48% and collecting reimbursement payments faster.
  • Boosted patient satisfaction by effectively communicating complex medication instructions, resulting in an increase of overall patient service effectively by 21%.
  • Improved supply chain efficiency by negotiating new agreements with key suppliers, saving the pharmacy $12 annually.
  • Participated in pharmacy workflow optimization projects, resulting in a 43% increase in operational efficiency.
  • Participated in pharmacy audits, resulting in a 62% improvement in compliance with state and federal regulations.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Certified in Sterile Compounding Techniques, 2022
  • Society of Women Engineers
  • Attendee, National Association of Chain Drug Stores (NACDS) Convention, 2024
  • Member, Institute for Safe Medication Practices (ISMP), 2022 – Present
  • Freemason
  • National Association of Social Workers
  • C/PhT Certification, Pharmacy Technician Certification Board (PTCB), 2021
  • Attendee, Annual Pharmacy Innovations Conference, 2020, Chicago

Certifications

  • Basic Life Support (BLS) Certification, Ironclad Systems
  • Certified Public Accountant
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certificate in Medication Therapy Management (MTM) - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medication Aide (CMA)
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Pharmacy Quality Assurance - Beacon Labs
  • Certificate in HIPAA Proficiency - Summit Group
  • Pharmacy Inventory Management Certification

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