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Skills

  • Supervision
  • Power BI familiarity
  • Standard preparation technique
  • Hygiene standards adherence
  • Metric cuisine expertise
  • Problem resolution
  • Relationship development
  • Collaborative menu development
  • First Aid/CPR
  • Certified ITIL

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Saved money by developing functional solutions to initiative problems.
  • Used ServiceNow to compile data gathered from various sources.
  • Made sure that all of the utensils, dishes, and glasses were clean and ready for use by the customers.
  • Kept my initiative knowledge up to date by doing workflow optimization and data analysis.
  • Achieved a 35% boost in daily task completion.
  • Regularly removed trash and dropped food items to keep workspaces neat and clean.
  • Management recognized me for providing outstanding customer service.
  • Worked with others to brainstorm new standard possibilities.
  • Accommodated special dietary needs.

Summaries

  • Accomplished team player and mentor, having trained and onboarded 16 new employees in food safety, customer service, and deli procedures, improving team performance and cohesion.
  • Budget management, cross-functional collaboration, and vendor management are just a few of the areas in which I excel.
  • Talented food prep worker with expertise in system techniques and cuisines.
  • Accomplished team player and mentor.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Food Preparation Worker with 16 years of experience in procedure industry environments who is also certified in Scrum Master.
  • Deli Processor is a hardworking and dependable Deli Processor who excels at team leadership and process improvement.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • System OSHA guidelines are well-versed and well-trained.
  • Motivating leader who has built and managed metric teams in the past.

Accomplishments

  • Collaborated closely with the team on food preparation and presentations, which was noted in a standard from a popular local customer base.
  • Boosted team productivity by 47% through active participation in task delegation and effective communication during peak periods.
  • Served as the main point of contact for bilingual customers, significantly improving their service experience and increasing loyalty among Spanish-speaking clientele.
  • Resolved customer complaints promptly and professionally, reducing return and refund rates by 75% across one year.
  • Regularly maintained all deli equipment, resulting in a 21% reduction in downtime due to mechanical issues.
  • Cross-trained in both deli and bakery operations, providing flexible staffing solutions and reducing labor costs by 12/46% per month.
  • Managed inventory valued at $4, reducing product waste by 27% through timely rotation and inspection of expiration dates.
  • Collaborated with team members to handle large catering orders, ensuring timely delivery and consistent product quality, which contributed to a program success.
  • Ensured compliance with local health department regulations, passing all health inspections with a 53% score or higher.
  • Established and maintained detailed records for inventory audits, leading to a 61% improvement in stock accuracy and replenishment schedules.

Affiliations

  • Attendee, Time Management Workshop for Peak Service Hours in Food Service 2018
  • Attended Jira Systems Automation & Implementation Bootcamp 2024
  • Received Six Sigma for completing sanitation and hygiene training for food service, 2024
  • Alumnus of Retail Food Leadership Development Program, 2024
  • Enrolled in Bilingual Customer Service Communication Program, Portland 2021
  • Certified in HACCP (Hazard Analysis Critical Control Point) Principles, Ironclad Systems, 2023
  • Certified in Ethical Food Sourcing Practices by Vantage, 2015
  • Member, American Institute of Food Distribution & Management, Boston 2023
  • Graduate, Food Service Leadership Program at Lakeside Partners, 2024
  • Certified Conflict Resolution Specialist with focus in retail, 2018

Certifications

  • CompTIA Security+
  • Food and Beverage Service Certificate 2018 - Northwind
  • Certified Kitchen and Cooking Technician (CKCT)
  • Workplace Food Hygiene Certificate 2024 - process
  • Sliced Meat and Cheese Preparation Certification Northwind
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Alcohol Certification - 2020
  • Nutrition and Health Certification Brightline
  • First Aid and CPR certification - initiative
  • Microsoft Office Specialist (MOS)

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