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Skills

  • Planning and coordination
  • Certified ITIL
  • Organization
  • Supplier relationship management
  • RFI Scanners
  • Supervision
  • Safe food handling
  • CCTV
  • Implementation of product shrinkage reduction strategies
  • Display optimization for promotions

Work Experiences

  • Analyzed sales data weekly to identify best-selling products and worked with the team to stock accordingly, improving turnover times.
  • Developed a reputation for punctuality and hard work.
  • Prepared high-quality, delicious meals by following recipes and customer requests.
  • Carved and prepared signature meats.
  • Kept the work area clean and sanitized in accordance with food safety guidelines to avoid cross-contamination of raw and cooked foods.
  • SAP was delivered to customer locations by me.
  • Packaged and stored food products properly to ensure proper handling and preservation.
  • Assisted in organizing a major category promotion, directly contributing to a 17%-increase in festive product sales.
  • Kept my initiative knowledge up to date by doing workflow optimization and data analysis.
  • Monitored and recorded the temperatures of food, storage, and service areas to maintain established, regulatory guidelines.

Summaries

  • Accomplished team player and mentor.
  • Recognized for improved that had a positive impact on procedure.
  • Communicative and team-oriented, with Salesforce expertise.
  • CPA certified
  • Accomplished team player and mentor, having trained and onboarded 16 new employees in food safety, customer service, and deli procedures, improving team performance and cohesion.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Strong technical skills and experience in strategic planning.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Organized and conscientious Deli Processor with over 16 years of relevant experience and a high-energy, enthusiastic approach to customer service.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Developed strong rapport with customers by offering personalized recommendations, leading to a 16% increase in repeat business over 6 months.
  • Received positive feedback from management for maintaining customer satisfaction scores above 56% for six consecutive months.
  • Collaborated with team members to handle large catering orders, ensuring timely delivery and consistent product quality, which contributed to a program success.
  • Leveraged strong customer relationship skills to convert inquiries into sales, regularly surpassing daily sales quotas by 6.
  • Served as the main point of contact for bilingual customers, significantly improving their service experience and increasing loyalty among Spanish-speaking clientele.
  • Contributed to achieving Vantage's monthly sales goals by applying targeted upselling techniques, resulting in an additional 2 in revenue per month.
  • Boosted team productivity by 47% through active participation in task delegation and effective communication during peak periods.
  • Partnered with the bakery and grocery departments to develop cross-promotion strategies, leading to a 85% sales increase for deli products.
  • Implemented a customer feedback system that enhanced service delivery and addressed product quality concerns, improving overall satisfaction by 39% percentage points.
  • Enhanced visual merchandising for deli displays, contributing to a 70% increase in impulse purchases during promotion periods.

Affiliations

  • Professional Development Workshop in Process Automation for Retail, Austin 2018
  • Attendee, Deli-Processor Leadership Summit on Menu Development, Boston, 2017
  • Received Six Sigma for completing sanitation and hygiene training for food service, 2024
  • Member, Retail Merchandising & Marketing Association Austin 2016
  • Member, American Institute of Food Distribution & Management, Boston 2023
  • Recognized as Top Customer Service Performer at process, 2022
  • Received Employee Mentorship Training Certification from Brightline, 2019
  • Enrolled in Bilingual Customer Service Communication Program, Portland 2021
  • Graduate, Food Service Leadership Program at Lakeside Partners, 2024
  • Certificate in Effective Cost Control Measures from process, 2024

Certifications

  • Salesforce
  • Food Inventory Management Certificate 2021 - Ironclad Systems
  • Advanced Knife Skills Certification - framework
  • National Restaurant Association (NRA) Food Protection Manager Certification
  • Foodborne Pathogens Certificate 2019
  • Customer Care Excellence Certificate for Food Service Brightline
  • Food Cost Control Training Certificate - Beacon Labs
  • CompTIA Network+
  • First Aid/CPR
  • Certified Kitchen and Cooking Technician (CKCT)

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