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Skills

  • Data-Driven Sales Strategy Development
  • Supervision
  • Competitive pricing strategy development
  • Business operations
  • Regulatory compliance
  • Budgets
  • Sales Forecasting and Reporting
  • Proactive customer outreach
  • Customer acquisition and retention
  • Communications

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Aligned team with company standards.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Achieved zero discrepancies in till balances.
  • Collaborated cross-functionally with inventory and marketing teams.
  • Assisted with additional marketing efforts.
  • Collaborated with the management team to implement new layout designs which enhanced customer flow and increased exploration of products by 64%.
  • Achieved increased sales in 2019.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved an accuracy rate of 75%.

Summaries

  • Achieved a 53% resolution rate.
  • Achieved 50% improvement in performance.
  • Costs were consistently reduced while profits were increased.
  • Built brand loyalty.
  • Award-winning Merchandise Sales Associate who played a key role in securing $7 in new orders at framework, demonstrating strong promotional and interpersonal skills.
  • Adept at training staff in advanced sales techniques.
  • Boosted profits by 19% in key sales periods.
  • Professional in retail sales with experience in product placement and merchandising.
  • Achieved a 74% customer satisfaction rate.
  • Achieved a 80% increase in customer acquisition.

Accomplishments

  • Delivered daily merchandise briefs to sales staff, elevating their knowledge and customer interactions, with a team-wide customer satisfaction score increase of 29%.
  • Initiated a successful customer rewards program promotion, acquiring 2 new loyalty members and generating 60% growth in repeat sales.
  • Led shift handovers efficiently, ensuring smooth operational transitions and customer service continuity.
  • Served as a key liaison between customers and store leadership, addressing client needs and increasing customer loyalty by 28%.
  • Received feedback from 10 customers on personalized shopping services, achieving an 80% satisfaction score improvement.
  • Collaborated with team of 17 in the development of metric.
  • Created in-depth product information sheets and delivered them to sales associates, resulting in a 65% reduction in common customer queries.
  • Awarded Outstanding Service Award for exceeding quarterly sales targets by an average of 78% over a 6 months period.
  • Partnered with marketing to develop a standardized product restocking system, cutting turnaround times on restocks by 39%.
  • Worked with store management to reduce shrinkage through improved stock tracking processes, minimizing losses by 73% in the past year.

Affiliations

  • Society of Women Engineers
  • Customer Service Institute of America (CSIA)
  • Chain Drug Marketing Association (CDMA)
  • Jaycees
  • Merchandise Management Society (MMS)
  • Merchandise Acquisition and Supply Chain Professionals (MASCP)
  • Association of Information Technology Professionals
  • Association of Image Consultants International (AICI) - Retail Division
  • Association for Computing Machinery
  • Store Operations & Supply Chain Council

Certifications

  • Salesforce Certified Administrator
  • Retail Security and Loss Prevention Certificate from Loss Prevention Foundation
  • Retail Customer Service Certification from process
  • CompTIA Network+
  • Leadership and Sales Coaching Certificate from John Maxwell Academy
  • Certified Business Analysis Professional (CBAP)
  • Fundamentals of Retail Sales Training Certification by Retail Training Institute
  • Retail Product Knowledge Specialist by Global Retail Academy (GRA)
  • Certified Merchandising Professional (CMP) by Global Retail Institute
  • Novice eCommerce Certification by framework

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