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Skills

  • First Aid/CPR
  • Team building
  • Scanning and copying
  • Team collaboration
  • Problem resolution
  • Document editing
  • Database entry
  • Security systems
  • Food safety protocols
  • Team management

Work Experiences

  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Use HubSpot to input program data into the system, following all procedures to keep information private.
  • Achieved a 44% error reduction rate.
  • Addressed meal issues for patients with fluid restrictions.
  • Coached patients and nursing staff on how to administer in the diet office, as well as coordinated and interacted with them.
  • Kept track of office supply usage and stock levels, ordering replacements as needed.
  • Proofed procedure and method documents to ensure that all correspondence was error-free.
  • Analyzed and updated diet orders based on physician modifications, achieving a 60% error reduction rate in patient dietary records over 4 months.
  • Created professional charts, pivots, and filters to create, update, and maintain detailed documents and spreadsheets.
  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.

Summaries

  • Lean certified
  • Dietary Clerk with stakeholder engagement and project management abilities.
  • Results-oriented Miscellaneous professional with data analysis, quality assurance, and client relations strengths.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Expert in method with a strong aptitude for streamlined and spearheaded.
  • Scheduling, record-keeping, and correspondence are all skills that I possess.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Knowledge of SAP in depth, as well as team leadership and performance reporting abilities.
  • Category and metric have a proven track record.
  • Dietary Clerk who has a track record of increasing productivity through proactive administrative support.

Accomplishments

  • Organized team weekly briefings with kitchen and nursing staff, cutting down on miscommunication and improving meal accuracy by 70%.
  • Interfaced with various healthcare communication systems to ensure meal orders matched patients’ evolving medical conditions, reducing error rates by 65%.
  • Standardized the dietary documentation process, reducing paperwork errors by 56% while improving compliance with healthcare protocols.
  • Developed easy-to-read labeling systems for meals geared toward patients with unique diets, reducing confusion and increasing kitchen efficiency by 13 hours per week.
  • Proactively managed special dietary requests for multicultural patient populations, ensuring cultural sensitivity and reducing meal-related issues by 66% over the past year.
  • Collaborated with the culinary team to introduce healthier meal options, contributing to a 61% rise in meal satisfaction scores.
  • Optimized kitchen communication processes to bridge gaps with patient care teams, reducing meal correction requests by 11 per month.
  • Implemented a more streamlined meal ordering process, leading to a reduction in meal delivery errors by 48% within 11 months.
  • Managed daily updates to patient meal preferences using QuickBooks, resulting in a 20% improvement in timely meal service.
  • Enhanced patient satisfaction by responding directly to dietary concerns, increasing meal enjoyment ratings by 18% in the past year.

Affiliations

  • Active participant in the Hospital Food Service Leadership Forum, sharing best practices on improving workflows, regulation adherence, and patient outcomes.
  • Member of the National Society of Healthcare Management, enhancing skills for hospital-based food service operations and patient care.
  • Engaged with the American Public Health Association’s (APHA) Nutrition Section to enhance understanding of public health nutrition and dietary standard advancements.
  • Completed specialized training in allergen awareness through the Food Allergy Research & Education (FARE) organization, ensuring compliance with specific patient requirements.
  • Completed CPA in Clinical Nutrition in 2024, facilitating innovative menu planning strategies that align with healthcare regulations.
  • Volunteered with Raleigh Community Health Initiative to support public health nutrition education and emphasize dietary awareness within hospitals.
  • Affiliate of the Healthcare Caterers International, focused on advancing foodservice best practices and ensuring compliance with state and federal regulations.
  • Participated in the Dietary Clerk Certification Program by Vantage, improving competencies in patient menu management and record accuracy.
  • Certified Dietary Manager through Lakeside Partners, proficient in leading dietary clerks and contributing to nutritional plan implementation with reduced errors.
  • Earned the Certified Dietary Technician (CDT) credential from Harbor & Co., applying advanced knowledge to patient nutrition coding and management systems.

Certifications

  • Food Protection Manager Certification (FPMC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialty Pharmacy Technician (CSPT)
  • Basic Life Support (BLS) Certification from the American Heart Association (AHA)
  • USDA Food Safety Inspection Certification
  • CompTIA Security+
  • Nutrition and Wellness Consultation Certification from Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Provider CPR/AED from Cedar Works
  • Certified in Healthcare Compliance (CHC) by the Compliance Certification Board (CCB)

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