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Skills

  • Team building
  • Patient interaction
  • Team collaboration
  • Efficient data entry
  • Cross-functional team collaboration
  • Process improvement
  • Administrative support
  • Operational improvement
  • Advanced MS Office Suite knowledge
  • MS Office

Work Experiences

  • Achieved a 42% reduction in patient wait times for meal corrections.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Created professional charts, pivots, and filters to create, update, and maintain detailed documents and spreadsheets.
  • Planned meetings for Dietary Clerks and coordinated the distribution of materials to all attendees.
  • Achieved close-to-zero discrepancies in dietary adherence.
  • Addressed advanced health conditions.
  • Coordinated office activities in order to streamline operations and ensure adherence to company policies.
  • Answered clients' and Dietary Clerks' phone calls and provided information to inform and educate callers.
  • Reviewed program and procedure information in order to provide customers with accurate information about metric issues.
  • Was in charge of sorting and distributing incoming mail to the appropriate departments and personnel.

Summaries

  • Proficient in promoting initiative by leveraging quality assurance and client relations knowledge.
  • Strategic thinker with expertise in strategic planning.
  • Achieved a 77% improvement in meal service accuracy.
  • Performance reporting in metric settings and budget management in strategic planning settings.
  • Active leader with excellent communication and collaboration skills.
  • With a strong understanding of computer fundamentals, well-versed in the use of Jira.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Lean certified
  • Dietary Clerk is a goal-oriented individual who excels at identifying and implementing process improvements, such as administrative workflow coordination and procedure documentation.
  • Time management and communication are key strengths for all levels of personnel, management, and clients.

Accomplishments

  • Resolved dietary discrepancies between patients’ prescribed nutrition plans and actual meal delivery, contributing to a 45% increase in regulatory compliance.
  • Proactively managed special dietary requests for multicultural patient populations, ensuring cultural sensitivity and reducing meal-related issues by 66% over the past year.
  • Implemented a more streamlined meal ordering process, leading to a reduction in meal delivery errors by 48% within 11 months.
  • Revamped the procedure for handling fluid-restriction meals, cutting down the preparation time by 6 minutes and minimizing errors.
  • Improved the accuracy of meal substitutions for dietary-restricted patients by establishing clear communication channels with kitchen staff, reducing errors by 46%.
  • Introduced digital meal tracking that improved overall departmental efficiency by 10 minutes per meal cycle.
  • Collaborated with dietitians and nurses to address the specific dietary needs of patients, reducing the incidence of incorrect meal deliveries by 50%.
  • Standardized the dietary documentation process, reducing paperwork errors by 56% while improving compliance with healthcare protocols.
  • Optimized kitchen communication processes to bridge gaps with patient care teams, reducing meal correction requests by 11 per month.
  • Established a unified communication protocol between nursing teams and kitchen staff that resulted in faster response times to dietary adjustments, enhancing patient safety in 2021.

Affiliations

  • Active member of the Nutrition in Healthcare Leadership Institute, driving efficiency improvements in hospital-based meal service processes.
  • Certified in Food Allergen Awareness and Safety through Brightline, ensuring strict compliance with dietary restrictions for high-risk patients.
  • Certified Food Protection Manager through Lakeside Partners, enabling comprehensive oversight of food safety standards and procedures.
  • Member of the Healthcare Nutrition Council, staying informed about regulations governing healthcare-based food and nutrition services.
  • Participation in the American Healthcare Food Service Association’s workshops to improve patient satisfaction and nutritional service protocols.
  • Collaborated with peers through the Food Service Director Association to enhance efficiencies in large-scale food preparation operations for healthcare settings.
  • Completed OSHA in Renal Nutrition from Meridian, applying knowledge to create compliant meal plans for patients with kidney conditions.
  • Active involvement with the Clinical Nutrition Management department at Beacon Labs, streamlining systems to improve meal compliance and patient care satisfaction.
  • Active participant in the Hospital Food Service Leadership Forum, sharing best practices on improving workflows, regulation adherence, and patient outcomes.
  • Engaged with the American Public Health Association’s (APHA) Nutrition Section to enhance understanding of public health nutrition and dietary standard advancements.

Certifications

  • Certified Clinical Nutritionist (CCN)
  • USDA Food Safety Inspection Certification
  • Registered Dietitian Nutritionist (RDN) from the Commission on Dietetic Registration (CDR)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified in Healthcare Compliance (CHC) by the Compliance Certification Board (CCB)
  • Microsoft Certified Systems Engineer (MCSE)
  • Applied Nutrition Certification
  • Food and Water Safety Certification for Healthcare Institutions
  • ServSafe Allergen Certification

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