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Skills

  • First Aid/CPR
  • Client Retention and Churn Reduction
  • Key performance indicator (KPI) tracking
  • Process improvement
  • Financial modeling and forecasting
  • Business operations
  • Business Model Innovation
  • Product launch management
  • Customer acquisition strategies
  • Supervision

Work Experiences

  • Achieved profitability in the new market.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Built and led a marketing team of 18 individuals, driving a 66% improvement in online engagement and lead generation.
  • Achieved this within 2018.
  • Analyzed market trends and competitors, shifting resources that resulted in a $17 revenue increase from under-performing products.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 26% increase in Adobe Creative Suite adoption.
  • Collaborated with legal teams to establish intellectual property protection strategies, filing 9 patents by 2021.
  • Built and led a marketing team of 5 individuals.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.

Summaries

  • Achieved geographically diversified operations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Managing Member of Start-Up and outstanding performer in data analysis and cross-functional collaboration.
  • Collaborative business leader with a deep understanding of CRM systems, leading the development of tools that reduced churn by 63% while increasing overall client satisfaction.
  • Achieved profitability within 18 months.
  • Collaborative business leader.
  • Achieved a 62% productivity increase.
  • Achieved a 18% improvement in net promoter score.

Accomplishments

  • Documented and resolved process which led to framework.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated partnerships with suppliers and vendors, reducing operational overhead by $7 annually.
  • Developed agile project management processes, completing 7 projects 21% ahead of deadline and within budget.
  • Collaborated with team of 7 in the development of standard.
  • Built and mentored a high-performing sales team, achieving annual revenue growth of 28% YoY.
  • Led a cross-functional team to launch Power BI, resulting in 62% revenue growth within 13 months.
  • Hired, trained, and mentored a team of 11 engineers, reducing employee turnover by 48% year-over-year.
  • Established a scalable infrastructure using cloud technologies, reducing load times by 24% and improving user experience.
  • Oversaw the expansion into metric, resulting in $2 in additional annual revenue.

Affiliations

  • Techstars Alumni Network – Maintained connections with peers to explore opportunities for investment and growth in the technology sector
  • Venture Capital Forum – Engaged in discussions around investment due diligence and portfolio management impacting start-up growth
  • Young Entrepreneurs Council (YEC) – Engaged in thought leadership and shared strategies on scaling start-ups in Miscellaneous
  • Global Accelerator Network (GAN) – Developed connections through a network of global accelerators to hone product launch strategies
  • Project Management Institute (PMI) – Completed CPA, deepening project management skills applied to operational restructuring
  • Society for Human Resource Management (SHRM) – Attended training on employee onboarding practices and improving retention
  • Entrepreneur's Organization (EO) – Active member since 2019, collaborating with global entrepreneurs for business insights and networking
  • Freemason
  • National Association of Social Workers
  • National Venture Capital Association (NVCA) – Attended workshops and webinars for investor relations and fundraising skills development

Certifications

  • Leadership and Management Certificate - system
  • Google Certified Professional Cloud Architect
  • Google Cloud Professional Architect Certification
  • SHRM Certified Professional (SHRM-CP)
  • SaaS Metrics and Strategy Certificate - Harbor & Co.
  • Advanced Financial Modeling Certification - Summit Group
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Strategic Growth Expert - Brightline
  • ServSafe

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