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Skills

  • Fast-paced night shift operations
  • MS Office
  • Product restocking
  • Business operations
  • Heavy lifting techniques
  • Proficient in Power BI
  • Operational improvement
  • Regulatory compliance
  • Customer service
  • Developing cost-effective stocking solutions

Work Experiences

  • Avoided restocking delays.
  • Achieved a promotional sales boost of $2.
  • Provided excellent assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Aided customers by quickly locating items, resulting in a 8% increase in store satisfaction.
  • Kept track of deliveries by comparing merchandise to invoice paperwork and reporting any discrepancies to the supervisor.
  • Analyzed customer purchasing habits on high-demand items and adjusted restocking schedules accordingly, contributing to an increase in Power BI sales.
  • Completed physical inventory counts each 6 months.
  • Accurately entered inventory data into the store’s database.
  • Informed customers about store policies at the checkout counter, which reduced customer service complaints and calls.
  • Addressed restocking priorities.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Trained in customer service, multitasking, and high-volume work.
  • Dedicated Overnight Grocery Clerk with a strong work ethic and experience managing cross-functional collaboration and performance reporting in high-pressure situations.
  • Individual with enthusiasm who has stocked shelves for a variety of organizations.
  • Lifts 7 pounds while operating method and initiative equipment, relying on strong safety and equipment knowledge.
  • Certified in OSHA compliance, ensuring adherence to all workplace safety standards during overnight stock handling and shelving operations.
  • Balanced face-to-face guest needs.
  • Achieved 39% reduction in restocking delays during overnight shifts.
  • Product inventory and safety procedures are something I'm passionate about and have a lot of experience with.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Assisted in rolling out a new product labeling system that enhanced customer identification of allergen-free and eco-friendly items, contributing to increased sales in those product lines by 15%.
  • Supported front-end operations by providing timely product availability updates, which helped reduce customer wait time by transitioning items for fast checkout.
  • Quickly identified low-stock items during nightly audits, relaying critical reordering needs to management to prevent product outages.
  • Consistently maintained aisle cleanliness and organization during overnight shifts, ensuring a pleasant shopping experience for customers by the start of each business day.
  • Resolved product issue through consumer testing.
  • Monitored high-theft product zones and promptly restocked security-tagged items, helping reduce overall store theft incidents by 83%.
  • Performed overnight time-sensitive stocking tasks ahead of schedule without compromising on the quality or accuracy of product placement, improving team performance metrics.
  • Reduced employee errors and streamlined team performance by suggesting improvements to the standard operating procedure for the stocking workflow.
  • Resolved daily shipment discrepancies within 18 months by auditing stock delivery against invoices, ensuring accurate inventory levels.
  • Reduced product spoilage by enforcing strict FIFO (First In, First Out) product rotation and accurately tracking product expiration dates for perishables.

Affiliations

  • National Retail Federation (NRF)
  • American Supply Chain and Logistics Association (ASCLA)
  • National Association for Stock Car Auto Racing (NASCAR) - Volunteer Programs
  • Global Food Safety Initiative (GFSI)
  • Institute of Grocery Distribution (IGD)
  • Professional Retail Store Maintenance Association (PRSM)
  • Freemason
  • Shift Supervisor Leadership Training Program 2020
  • National Grocers Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Sustainability in Food Retailing Certification from procedure
  • Retail Operations Management Certificate
  • Cisco Certified Network Associate (CCNA)
  • Occupational Health and Safety Certificate
  • Conflict Resolution and Customer Interaction Certification (CRCIC)
  • Certified Store Associate (CSA) by process
  • Customer Relationship Management Fundamentals Certificate
  • Time Management & Productivity for Retail Positions
  • Certified Business Analysis Professional (CBAP)
  • Certified Stock Manager (CSM) by program

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