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Skills

  • Efficient Time Management
  • Customer service
  • Regulatory compliance
  • Safety and compliance
  • Collaboration with dispatch teams
  • Collaboration with event planners for special trips
  • Vehicle inspections
  • Defensive driving techniques
  • Customer service and conflict resolution
  • Supervision

Work Experiences

  • Addressed route changes or delays.
  • Oversaw the delivery of category project by process team, which resulted in category.
  • Collaborated with event managers to schedule bus services for special events, providing seamless transportation for groups ranging from 15 to 6 guests.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed potential bus issues.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Achieved high satisfaction rates.
  • Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
  • Addressed mechanical malfunctions.

Summaries

  • Achieved significant fuel savings of $10 annually.
  • School Bus Driver with 9 years of experience in school bus transportation and a strong commitment to student safety.
  • Charter Bus Driver skilled in vehicle maintenance.
  • Charter Bus Driver with solid collaboration skills; worked closely with dispatch to address unexpected route changes or delays to ensure timely passenger transportation.
  • Managed and mentored newer drivers and transported numerous students on daily routes and field trips in a suburban school district.
  • Accredited Charter Bus Driver.
  • Within Transportation, senior Charter Bus Driver and outstanding performer in project management and stakeholder engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 64% on-time completion.
  • Dedicated Charter Bus Driver with high-level mechanical expertise and a track record of safe school bus transportation.

Accomplishments

  • Collaborated with the maintenance team to diagnose vehicle issues, reducing bus downtime and improving fleet availability by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of system.
  • Maintained accurate and timely driver logs compliant with DOT standards, contributing to 18 consecutive successful audits with zero violations.
  • Maintained DOT compliance documentation and hours-of-service records with 100% accuracy, consistently passing employer and state audits.
  • Successfully completed transport services for large-scale client events, including VIP shuttle services, contributing to an increase in high-profile client contracts by 44%.
  • Completed long-distance routes involving 2 stops across Portland, utilizing real-time traffic monitoring to achieve 57% on-time service rates consistently.
  • Achieved 7% on-time performance for regional and cross-country routes, contributing to improved operational efficiency and customer retention.
  • Monitored bus mechanical systems during daily pre-trip inspections, reporting and addressing potential issues early to prevent breakdowns, contributing to 59% reduction in maintenance costs.
  • Led safety briefing sessions for passengers, promoting compliance with safety regulations and fostering a secure environment on board.

Affiliations

  • National Safety Council (NSC)
  • United Motorcoach Association (UMA)
  • Driver's Certification Course in Passenger Transportation 2022
  • Transportation Professional Certification Program 2015
  • National Association of Professional Women in Transportation
  • International Association of Administrative Professionals
  • Defensive Driving Certification 2016
  • Federal Motor Carrier Safety Administration (FMCSA) Compliance Group
  • Association for Supply Chain Management (APICS)
  • National Driving and Safety Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Bus Operator (CPBO) - initiative
  • Certification in Vehicle Maintenance Awareness (Vehicle Systems & Conditions)
  • Salesforce
  • First Aid/CPR Certified
  • First Aid and CPR Certification (American Heart Association or Red Cross)
  • Cisco Certified Network Associate (CCNA)
  • Mental Health First Aid for Transportation Workers
  • Emergency Vehicle Operator’s Course (EVOC)
  • Google Certified Professional Cloud Architect

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