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Skills

  • Superior communication skills
  • Employee scheduling
  • Promotional support
  • Filing
  • Microsoft Outlook
  • Payment processing
  • Merchandising expertise
  • Company processes
  • Spreadsheets
  • Excellent multi-tasker

Work Experiences

  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Applied upselling techniques.
  • Achieved a 47% increase in positive feedback.
  • Designed and built product displays to attract customers to new products, resulting in a 3% increase in total weekly sales.
  • Achieved a 80% decrease in unresolved complaints.
  • Achieved a 48% boost in SAP sales.
  • Assisted in creating and testing new promotional strategies alongside management, resulting in a 43% increase in in-store sales within the first 17 weeks.
  • Assisted with product demonstrations and sales.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.
  • Assisted customers with product and service inquiries.

Summaries

  • Numerous sales awards, recognition, and recommendations have been bestowed upon this accomplished Sales Representative throughout his career.
  • Schedule flexibility and the ability to travel up to 6% of the time.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Working with people in person or over the phone is a breeze.
  • With over 9 years of experience in business-to-business and business-to-consumer sales in the Retail, Retail, and Retail industries, I am a seasoned sales representative.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Dedicated to providing excellent customer service.
  • Sales Clerk who has a track record of consistently exceeding sales targets.
  • Bring extensive high-call volume experience working with metric consumers spanning 11 years.
  • Customer Service Representative with experience working in a variety of standard and customer service environments.

Accomplishments

  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Executed effective inventory management strategies, resulting in a decrease in stock variance by 62% over 18 months.
  • Provided comprehensive training for new hires in using the POS system and maintaining accurate cash handling procedures, improving team performance and reducing errors by 14%.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Collaborated with management to launch new promotional campaigns, leading to a 38% sales increase within 15 weeks post-launch.
  • Reduced POS system downtime through proactive troubleshooting and maintenance, improving checkout efficiency by 55%.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved system which led to method.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Promoted best-selling items through floor arrangement adjustments, leading to a 51% improvement in their sales visibility.

Affiliations

  • POS Systems Technology Association (POSTA)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Institute of Professional Sales (IPS)
  • National Association of Convenience Stores (NACS)
  • Association of Information Technology Professionals
  • National Association of Display Industries (NADI)
  • International Customer Service Association (ICSA)
  • American Marketing Association
  • Project Management Institute

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Professional Retail Management Qualification (PRMQ)
  • Retail Sales & Promotions Certificate
  • Retail Floor Operations Specialist Certification – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Microsoft Office Specialist (MOS) – Excel for Retail
  • Certified Professional in Inventory Management (CPIM)
  • ServSafe

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