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Skills

  • Team building
  • Problem resolution
  • Payment processing
  • Supervision
  • Cross-selling and upselling strategies
  • Daily sales reporting and record keeping
  • Oil changes
  • Health and safety regulation compliance
  • Customer service
  • Project organization

Work Experiences

  • Was thorough and professional in my responses to all customer inquiries.
  • Balanced multiple projects, including fuel inventory, assisting customers, and restocking during shifts, keeping workflow steady.
  • Balanced cash drawers.
  • Assisted customers in redeeming loyalty rewards points.
  • Collaborated with management on promotional strategies.
  • Completed process in Microsoft Excel using technical skills.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in conducting inventory counts.
  • Achieved perfect audit score on metric.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Built lasting relationships.
  • 5 years of experience in daily operations.
  • Bringing 15 years of Miscellaneous experience.
  • Award-winning Fuel Center Clerk.
  • Maintains supplies, clears areas, and eliminates hazards.
  • Achieved sales growth through customer engagement.
  • Achieved a notable increase of 43% in customer satisfaction ratings.
  • Expertise in project management and client relations from a seasoned Attendant.
  • Process Attendant who is diligent and knowledgeable about vendor management.

Accomplishments

  • Collaborated on environmental hazard mitigation procedures, ensuring initiative incidents over a 10-month time period.
  • Contributed to Brightline's strategic pricing plan for fuel, driving 40% increase in profitability within 7 months.
  • Introduced new fuel quality control checks, improving overall fuel consistency and customer satisfaction by 53%.
  • Ensured compliance with all health and safety regulations, consistently passing external audits without incident on metric.
  • Monitored truck fuel deliveries for accuracy and collaborated with vendors, achieving system discrepancies over 10 deliveries.
  • Ensured all fuel center procedures were compliant with environmental regulations and guidelines, preventing potential violations.
  • Successfully managed fuel price updates during high-demand periods, ensuring competitive pricing and customer retention rates.
  • Implemented enhanced safety measures for fuel handling and storage, improving safety audit score to 100% compliance during the 2017 audit.
  • Resolved customer complaints related to pump malfunction or pricing issues, achieving a 34% increase in customer satisfaction.
  • Managed shift scheduling for a team of 15 employees, ensuring optimal staffing across peak and off-peak hours.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Retail Workforce Development Network
  • Association for Computing Machinery
  • International Association of Certified Gas Station Attendants
  • Lions Club
  • Customer Service in Retail Excellence Association
  • Cash Handling Professionals Guild
  • National Association of Social Workers
  • Fuel Handling Safety Certification by program
  • National Association of Convenience Stores (NACS)

Certifications

  • Certified Upselling Techniques Specialist (CUTS)
  • Certified Hazardous Materials Manager (CHMM)
  • Occupational Safety and Health Administration (OSHA) 10 Hour General Industry Certification
  • Certified Sales Professional (CSP)
  • Certified Public Accountant (CPA)
  • Loss Prevention Qualified (LPQ)
  • Certified Fuel Handler (CFH)
  • Certified Safety Professional (CSP)
  • First Aid/CPR Certified
  • ServSafe Fuel Handling Safety Certification

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