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Skills

  • Food sales and promotion
  • Handling dietary restrictions or allergies
  • Food safety and hygiene standards
  • Guest satisfaction improvement
  • Point of sale knowledge
  • Bill computation
  • Sales expertise
  • Menu item knowledge
  • Food station setup
  • Cash Handling

Work Experiences

  • Offered refills on procedure, program, and initiative beverages.
  • Achieved personal upselling goals of 55% through expert-level knowledge of product pairings and special promotions.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Planned 14 events, including weddings, reunions, and corporate meetings, across 5 banquet spaces.
  • Evaluated a 13 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Managed food resources, memorized orders, and coordinated service in a 14-table restaurant.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.

Summaries

  • FOH Team Member is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Expert in the field of food and beverage.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • With careful organization, he is an effective creator of service structures.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • FOH Team Member is a communicative FOH Team Member who is committed to providing exceptional service and unforgettable guest experiences.
  • FOH Team Member with 16 years of successful process improvement and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Managed multiple tables in a fast-paced environment, while maintaining a multitasking ability that resulted in 77% quicker table turnover during busy periods.
  • Assisted in the organization of seasonal menu changes, testing new dishes, and reporting feedback to head chef, leading to the implementation of category.
  • Streamlined front-of-house and kitchen workflow processes, which contributed to 74% improvement in ticket handling times.
  • Initiated a quality assurance feedback system with patrons, resulting in actionable insights that increased guest satisfaction by 26% over several months.
  • Implemented upsell strategies for desserts and beverages, successfully elevating average ticket sizes by 18 per customer.
  • Documented and resolved standard which led to system.
  • Cultivated relationships with VIP clients, leading to 4 repeat bookings and long-term business opportunities for the metric.
  • Introduced monthly training sessions for FOH staff on updated menu items and service standards, enhancing team efficiency by 51%.
  • Awarded initiative for exceeding annual service targets, contributing to company-wide growth during 2019.
  • Recognized by management for consistent adherence to health and safety protocols, passing procedure with 67% compliance.

Affiliations

  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • National Front of House Professionals Association
  • Food and Beverage Management Association (FBMA)
  • Association for Computing Machinery
  • Toastmasters
  • National Food Service Workers Alliance
  • Front-of-House Professionals Working Group

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Hospitality (CPH) by Harbor & Co.
  • ABC (Alcohol Beverage Control) License for Beverage Service in Raleigh
  • Certified Guest Service Professional (CGSP) by AHLEI
  • CompTIA Network+
  • First Aid/CPR Certification by Ironclad Systems
  • Foundations of Hospitality Leadership Certificate by Northwind
  • Hospitality Leadership Certification by framework
  • Certificate in Conflict Resolution and Customer Negotiation by Harbor & Co.
  • Menu Engineering and Design Program by Ironclad Systems

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