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Skills

  • Sale expertise
  • Bill computation
  • Food preparation
  • Customer retention enhancement
  • Food and beverage pairing recommendations
  • Order delivery practices
  • To-go order preparation
  • Guest relations management
  • Advanced POS system mastery
  • Beverage sales optimization

Work Experiences

  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Kept my workstation organized and stocked to better accommodate the lead waitress and other staff.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Provided high-quality services to increase customer satisfaction.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Promoted items on beverage lists and restaurant specials.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Kept track of cash receipts and deposits to ensure complete accuracy.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Having worked in category settings for 9 years.
  • Explaining flavor, program, and initiative aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Ambitious server with 14 years of experience increasing process sales and providing guests with personalized service.
  • Assistant Waitress is a focused and dependable Assistant Waitress who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Motivated Assistant Waitress exhibiting strength in critical thinking and problem solving.

Accomplishments

  • Resolved product issue through consumer testing.
  • Engaged customers by providing expert recommendations on menu selections, increasing upsell opportunities by 31% over three months.
  • Identified
  • Coordinated private dining events, ensuring that all specific dietary restrictions and requests were met seamlessly for a high level of guest satisfaction.
  • Assisted in managing table turnover by maintaining cleanliness and being proactive in addressing guest needs, increasing daily tip revenue by 70%.
  • Reduced
  • Solved
  • Assisted in revising floor plans and event planning logistics for private events, leading to increased space optimization by 50%.
  • Ensured
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Bartenders Association - Affiliate Member
  • Dining Services Leadership Association
  • Food and Beverage Service Professional Network
  • Guest Relations & Hospitality Association
  • Association for Supply Chain Management (APICS)
  • Food and Beverage Skills Development Community
  • Affiliate of the Restaurant Management Network
  • Freemason
  • American Marketing Association
  • Hospitality Human Resources Association (HHRA)

Certifications

  • Certified Public Accountant
  • Salesforce
  • POS System Certification standard
  • Responsible Beverage Service Certification system
  • Alcohol Beverage Service Certification (TIPS or equivalent) Cedar Works
  • Certified Food and Beverage Executive (CFBE), AHLEI
  • CompTIA Network+
  • Food Cost Control and Management Certificate standard
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect

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